What are the responsibilities and job description for the Service Technician position at United Ag & Turf NE, LLC?
United Ag & Turf NE is a John Deere Dealership with multiple locations across the Northeast. United Ag & Turf NE serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts,sales,service, and transportation.
Purpose
Independently performs complex diagnostics, service repairs and maintenance work on customer agricultural, compact construction, and turf equipment. May require some direction or guidance from the Service Manager, Service Advisor, or Shop Foreman.
Responsibilities
- Performs diagnostics and repairs on John Deere equipment and technology
- Mentors Service Technician Trainees and Service Technicians
- Accountable for billable time and assigned work orders
- Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
- Operates and maintains vehicles, tools and equipment required to perform job responsibilities
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
- Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
- Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
- Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
- Experience operating vehicles, tools, and equipment for diagnostic purposes
- Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
- Experience working cooperatively in a team environment
- Experience communicating effectively verbally and in writing
- Must have an adequate toolset to perform job responsibilities
- High School Diploma, GED, or equivalent experience required; Associates degree preferred
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
Experience:
- equipment repair: 2 years (Preferred)
Work Location: In person
