What are the responsibilities and job description for the Field Service Advisor position at United Ag & Turf?
Description
Manages service operations for field technicians to maximize return on investment by optimizing Field Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control.
Essential Functions
Requirements
Required Education and Experience
Manages service operations for field technicians to maximize return on investment by optimizing Field Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control.
Essential Functions
- Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work
- Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
- Works with Field Service Manager to identify and execute continuous process improvements
- Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Actively coaches, develops and helps employees grow their capabilities
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Ensure that company’s reputation and image in the community is consistent with company Core Values
- This position requires minimal physical demands that are necessary to perform the essential functions of the position, including: talking and hearing. The employee is frequently required to stand, sit; walk, type, handle or feel; and reach with hands and arms.
- Competitive Salary plus bonus
- 401K Match
- Health Benefits
- Paid Holidays and Paid Time Off
Requirements
Required Education and Experience
- High school diploma or GED, or equivalent years of experience.
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High School Diploma or equivalent experience
