What are the responsibilities and job description for the SUPERVISOR- AIRPORT OPERATIONS CUSTOMER SERVICE position at United Airlines, Inc.?
Description
Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what's next with us. Let's define tomorrow together.
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities :
- Provide leadership and oversight of a work area and front-line employees in an operational environment
- Serve as a subject matter expert on safety, service and procedures
- Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
- Ensure consistency on operational service and product delivery
- Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
- Support standard work and continuous improvement processes
- Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals are met
- Assess and delegate the appropriate work assignments to front-line employees
- Provide front-line employees with regular mentoring, feedback and recognition as appropriate
- Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
- Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
- Provide technical guidance and interpret company guidelines and procedures and / or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
- Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
- Complete all required regulatory and Company required documentation of activities
- Participate in collateral projects
Qualifications
What's needed to succeed (Minimum Qualifications) :
What will help you propel from the pack (Preferred Qualifications) :
