What are the responsibilities and job description for the Assistant General Manager - Line Station position at United Airlines?
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Job Overview And Responsibilities
The assistant general manager line stations will provide day-to-day operational management of Customer Service and Ramp activities for the station including performance, safety, customer service and employee enablement.
Responsible for supporting the execution of operational plans in support of station and Company objectives and goals via process management and improvement Responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics
Partners with and drives supervisor and frontline team
Serves as station service champion
Directs the customer handling activities and all aspects of the planeside ramp service operation
Oversee Customer Service and Ramp activities at the station, including performance, safety, customer service, and employee engagement. Support station and company objectives through effective process management and continuous improvement
Develop and sustain administrative practices that track key metrics in service, safety, financials, and employee relations
May also be assigned budget responsibility. Support cost and revenue goals, including workforce management, enforcing baggage fees, and reducing ground aircraft fuel consumption
Partner with supervisors and frontline teams to assess needs, recommend solutions, implement, coordinate, and evaluate operational and business processes
Act as the station’s service advocate, overseeing customer handling activities and all planeside ramp operations
Ensure the station meets its operational goals and performance metrics
Foster positive employee and labor relations through ongoing engagement and effective communication
Manage day-to-day safety and security programs, ensuring compliance with all standards and regulations, and striving for optimal safety performance
Qualifications
What’s needed to succeed (Minimum Qualifications):
High school diploma or equivalent
Minimum 3 Years Leadership Experience In An Operational Environment
Passion for service; drives performance; team leadership; coaches/develops employees
Strong communication and interpersonal skills
Demonstrated ability to develop and motivate personnel
Strong problem-solving skills and drive for excellence
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations
Must live in the vicinity of the airport
Travel required as needed
Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
Must be eligible to acquire and maintain credentials vital for the position
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Bachelor's degree or related experience
Customer Service and/or Ramp experience
Hub experience
Knowledge of Union Contract
Project Management Experience
The base pay range for this role is $99,750.00 to $135,960.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. FLL00000164
Come join us to create what’s next. Let’s define tomorrow, together.
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Airport Operations
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Job Overview And Responsibilities
The assistant general manager line stations will provide day-to-day operational management of Customer Service and Ramp activities for the station including performance, safety, customer service and employee enablement.
Responsible for supporting the execution of operational plans in support of station and Company objectives and goals via process management and improvement Responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics
Partners with and drives supervisor and frontline team
Serves as station service champion
Directs the customer handling activities and all aspects of the planeside ramp service operation
Oversee Customer Service and Ramp activities at the station, including performance, safety, customer service, and employee engagement. Support station and company objectives through effective process management and continuous improvement
Develop and sustain administrative practices that track key metrics in service, safety, financials, and employee relations
May also be assigned budget responsibility. Support cost and revenue goals, including workforce management, enforcing baggage fees, and reducing ground aircraft fuel consumption
Partner with supervisors and frontline teams to assess needs, recommend solutions, implement, coordinate, and evaluate operational and business processes
Act as the station’s service advocate, overseeing customer handling activities and all planeside ramp operations
Ensure the station meets its operational goals and performance metrics
Foster positive employee and labor relations through ongoing engagement and effective communication
Manage day-to-day safety and security programs, ensuring compliance with all standards and regulations, and striving for optimal safety performance
Qualifications
What’s needed to succeed (Minimum Qualifications):
High school diploma or equivalent
Minimum 3 Years Leadership Experience In An Operational Environment
Passion for service; drives performance; team leadership; coaches/develops employees
Strong communication and interpersonal skills
Demonstrated ability to develop and motivate personnel
Strong problem-solving skills and drive for excellence
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations
Must live in the vicinity of the airport
Travel required as needed
Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
Must be eligible to acquire and maintain credentials vital for the position
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Bachelor's degree or related experience
Customer Service and/or Ramp experience
Hub experience
Knowledge of Union Contract
Project Management Experience
The base pay range for this role is $99,750.00 to $135,960.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. FLL00000164
Salary : $99,750 - $135,960
