What are the responsibilities and job description for the Assistant Manager - Airport Operations Customer Service position at United Airlines?
Description
Airport Operations
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Job Overview And Responsibilities
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
The Assistant Manager – AO Customer Service is responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture.
In some cases, Assistant Managers will be responsible for both Customer Service activities and personnel as overall ‘product managers’ in specific areas of the operation.
They will also be responsible for leading the execution of operational plans in support of station and Company objectives and goals via process management and improvement.
Assistant Managers will be responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics which may include assigned budget responsibility. In addition, Assistant Managers may be assigned projects and must lead those projects through the four phases of project management; envision, design, build and activate.
They will lead and directly manage a team of Supervisors and have responsibility for performance management, leadership development and growth for those assigned Supervisors.
What’s needed to succeed (Minimum Qualifications):
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. EWR00004447
Airport Operations
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Job Overview And Responsibilities
The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.
The Assistant Manager – AO Customer Service is responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station including but not limited to safety, performance, customer service, employee enablement and the development and sustainment of a Core4 culture.
In some cases, Assistant Managers will be responsible for both Customer Service activities and personnel as overall ‘product managers’ in specific areas of the operation.
They will also be responsible for leading the execution of operational plans in support of station and Company objectives and goals via process management and improvement.
Assistant Managers will be responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics which may include assigned budget responsibility. In addition, Assistant Managers may be assigned projects and must lead those projects through the four phases of project management; envision, design, build and activate.
They will lead and directly manage a team of Supervisors and have responsibility for performance management, leadership development and growth for those assigned Supervisors.
- Station Operational Performance - support the achievement of station operational objectives, goals and metrics
- Employee Relations and Employee Development - promote positive employee and labor relations through ongoing engagement and effective communications
- Station Financial Performance - support the achievement of cost and revenue goals through manpower management, baggage fee enforcement and ground aircraft fuel burn reduction
- Station Safety & Security - Day to day management of station safety and security programs towards achieving the highest levels of compliance with safety and security standards and regulations and optimal safety performance against station goal
What’s needed to succeed (Minimum Qualifications):
- Associate's degree or equivalent work experience
- Minimum 2-4 years leadership experience in an airport operations environment
- 1-2 years line station or Hub operational experience (above and below the wing)
- Previous experience managing in a union environment
- Responsible for a 24-hour, 7 day a week operation
- Must have ability to work weekends and shift work
- Travel is required
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
- College Degree or related field experience in an airline operational environment
- Project Management Experience
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. EWR00004447
Salary : $83,568 - $102,138
