What are the responsibilities and job description for the Director - Airport Operations Learning Design position at United Airlines?
Description
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
At United, we offer more than jobs, we build careers. Our HR team is passionate about growing a workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel empowered to a make a measurable difference in our success, and value the achievements and advancement of our organization. Join our team and chart your own uniquely United career journey!
Key Responsibilities :
The Director - Airport Operations (AO) Learning Design is responsible for coordinating the Airport Operations Supervisor and Lead training development teams. This role plays a pivotal role in the strategic development, continuous improvement, and successful implementation of top-tier, comprehensive training for airport operations leaders in over 350 stations worldwide. The Director will collaborate with leaders in business, technology, and HR to pinpoint business challenges and craft suitable learning solutions. They will keep abreast of the latest trends and innovative technology applications in corporate learning to inform United’s strategic direction in this area. This leader will also track performance metrics to gauge training efficiency and provide support to leadership at the station and regional levels for various training needs, including initial, recurrent, and specialized training sessions. A key responsibility includes leading, mentoring, and supporting the design team to assess resource management requirements and advocate for adequate staffing for initiatives. The ideal employee in this role will possess a solid background and a successful history in airport operations and training design, applying their expertise to improve learning outcomes for frontline employees.
- Oversee the innovative design of transformative leadership learning programs for all AO Supervisor and Lead operational groups
- Craft learning strategies to build capabilities and proficiencies and empower our talent to provide the best service to our customers
- Collaborate with business, HR, and customer leaders to pinpoint skill gaps, competencies, and development needs across departments
- Shape learning experiences to diverse learning styles, using the latest industry trends and standard processes
- Lead and influence a high-performing, cross-functional learning team, fostering a culture of innovation, collaboration, and service
- Integrate groundbreaking technology into our learning landscape.
- Use metrics to reveal the impact of our learning initiatives on performance, retention, and overall success
Qualifications
What’s needed to succeed (Minimum Qualifications) :
What will help you propel from the pack (Preferred Qualifications) :
