What are the responsibilities and job description for the Representative - Quality & Process Auditor position at United Airlines?
Description
Customer Strategy & Innovation
One of United’s newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Job overview and responsibilities
- Responsible for conducting a range of operational & Safety and Regulatory Compliance audits within the airport environment, which includes the auditing of, but not limited to, United employees and Business Partners
- Drive positive reinforcement for improvement with coaching and reporting to support operational performance and customer satisfaction
- May require travel up to 50% of the time
- Provide Quality & Process audit results to United and Business Partner leadership by submitting audits via technology tool
- Work with United and Business Partner leadership as needed to prevent derogations in customer satisfaction and safety
- Gain trust with multiple stakeholders and provide insight on common audit trends and process observations
- Champion of change and continuous process improvement by being a support structure to United and Business Partner leadership by auditing service standards and effectiveness within them
- Support department with ad-hoc operational support
- Continue to grow in position by recurrent and ongoing training in Quality & Process standards across Airport Operations
NOTE: This role is considered 100% onsite at the Denver International Airport
Qualifications
What’s needed to succeed (Minimum Qualifications):
- High school diploma or equivalent
- 1 years of experience in fast-paced large-scale operation
- Excellent communication skills, including written and verbal
- Outstanding interpersonal skills
- Ability to work with leaders to communicate observations and areas of improvement
- Able to lead with empathy and understanding of operational environment
- Strong knowledge and working experience of Microsoft Office Suite
- Use of cellular technology & laptop
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Bachelor's degree
- 1-2 years of aviation and/or auditing experience
- Quality & Process Auditing Experience
- Experience working with Business Partners who perform functions for United
The base pay range for this role is $56,485.00 to $71,830.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Salary : $56,485 - $71,830
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