What are the responsibilities and job description for the Senior Analyst - Loyalty Program Strategy and Insights position at United Airlines?
Description
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.
Job Overview and Key Responsibilities :
The Senior Analyst - Loyalty Program Strategy and Insights role is responsible for supporting the analytics needed to help determine the value of currency products of MileagePlus. The role involves both data mining and data analytics to help understand trends with the currency of MileagePlus, facilitate forecasting of redeemed miles, deferred miles and work with colleagues in accounting and finance with ad hoc analysis related to currency and MileagePlus. This role will create month-end reports on various products of MileagePlus including direct-to-consumer mile sales, weighted average cost of miles redeemed for airline related products, ancillary sales using miles as a form of payment, Money Miles tickets and any fee revenue. The role will help the team understand and optimize currency value internally and review competitiveness across other loyalty programs as applicable
- Activate and extract data from various internal databases to create reports on overall currency health
- Develop and maintain tools and models for forecasting of currency issuance and currency redemption
- Work with finance and accounting teams as lead business analyst in determining currency value, breakage, profitability
- Act as subject-matter-expert on currency health and collaborate with various MileagePlus teams across organization on matters related to currency value
NOTE : This position provides a hybrid work arrangement with approximately 50% of the time spent onsite at our Chicago office location and 50% remotely.
Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s needed to succeed (Minimum Qualifications) :
The base pay range for this role is $79, to $108,
The base salary range / hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and / or long-term incentive compensation awards.
You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
Salary : $79 - $108
