Senior Specialist - Learning Strategy (Hybrid)

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

Key Responsibilities

The Senior Specialist - Learning & Development is responsible for supporting learning innovation by defining and developing learning solutions to drive business impact. This position requires demonstrated experience in managing learning and development programs. The successful candidate will possess the ability to build solid relationships, understand stakeholder needs, and develop recommendations to drive personal and professional development for program participants. This role is for those that are passionate about learning and development, possess strong interpersonal skills, thrive in a fast-paced environment, and enjoy collaborating on program and process improvement. This team member will show up in this role with enthusiasm to build connections and show care about the learner experience through being inclusive and welcoming to all.

• Oversees the ongoing execution of existing programs, including pre-planning rollouts, managing communications, scheduling and execution of learning events
• Collaborates across the business to identify strategic and tactical goals for each training engagement
• Identifies critical knowledge, skills, and attitudes required to support learning objectives
• Develops an instructional strategy for different training or learning solutions based upon established learning objectives, learner needs and characteristics
• Influences across multiple teams and groups, collaborating to identify solutions that achieve shared results
• Recommends measurement and assessment strategies for learning activities
• Manages large-scale program roll outs by overseeing the production of learning solutions with internal and external resources
• Partners with external and internal vendors and facilitators to build and deliver training
• Evaluates existing curricula for alignment, effectiveness, and instructional soundness
• Ensures the experiences are digestible to the learning audience(s)
• Researches and evaluates leading-edge learning concepts and techniques to determine relevant application and continuously drives groundbreaking innovations into their learning experience solutions
• Up to 35% of time spent in-classroom facilitation of learning events
  
  

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• BA/BS in Human Resources, Business, Organizational Behavior, Organizational Development & Effectiveness, Instructional Design, or related field and/or training experience
• 3 years facilitated and/or non-facilitated educational design experience
• Demonstrated knowledge of facilitated and/or non-facilitated training methodologies and tools
• Demonstrated ability to educate, communicate, negotiate, and influence with all levels of management to produce outcomes
• Demonstrated ability to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlines
• Ability to show good judgment, take initiative, and make decisions
• Ability to provide administrative support according to specific client needs
• Ability to work independently and as part of a project team
• Excellent written and oral communication skills
• Ability to travel on an as-needed basis, up to 20% of the time
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  
  

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree
• Experience in designing innovative, learner centric, multiple delivery method learning solutions
• Demonstrated experience facilitating groups of individuals to unstructured outcomes
• Business experience outside of Learning and Development
• Skills in measurement and evaluation of training initiatives
• Demonstrated ability to creatively solve problems under pressure
  
  

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT WHQ00023788