What are the responsibilities and job description for the Information Technology Intern position at UNITED ALLOY INC.?
About United Alloy:
United Alloy (UA) is the leading brand when to comes to metal fabrication and powder coating. UA produces the highest quality leak-proof metal fuel tanks, reservoirs, skids, frames, chassis, trailers, heavy metal fabrications, and complex weldments. At UA, our culture produces actively engaged people with sustainable results: safety, quality, productivity, and profitability. Each employee acts with a sense of ownership, takes initiative to problem solve, and is committed to the company’s mission, their team, and themselves.
In addition to our ISO 9001:2008 certification, UA has been recognized as a WBENC woman/minority owned business. While we’re proud of these distinctions, one credential stands above all others: our extensive list of long-term satisfied Fortune 500 OEM customers.
Responsibilities for an IT Intern may include one or more of the following:
- Assist IT in ensuring a functional computer/phone network and related hardware.
- Provide support to end-users to ensure timely resolution to computer issues while providing exceptional customer service.
- Assist IT in installing, configuring, diagnosing, repairing, cleaning, and upgrading all corporate hardware, software and equipment while ensuring its optimal performance.
- Assists in establishing new user accounts and configuring their appropriate hardware/software prior to start date with the company.
- Assist with personnel desk moves by relocating computer equipment and/or phones
- Assist in troubleshooting hardware and software problems in a timely fashion and documenting resolution steps.
- Assist in providing end-user training, support and assistance where required.
- Assist in keeping accurate records of maintenance, installation, and licensing documentation.
- Assist in providing support to executive staff as needed.
- Be able to be flexible and assist with occasional preplanned system upgrades normally scheduled during night shifts or non-peak use periods.
- Other general office or clerical duties as assigned.
- Occasionally lift items weighing around 50 lbs
Qualifications:
- High School Diploma or equivalent.
- In the process of pursuing a Technical College degree or certificate and/or specialized IT training.
- The ability to work well under pressure, prioritize tasks, and meet deadlines.
- Detail oriented, with exceptional problem-solving, planning, and organizational skills
- The ability to work well with others and be diplomatic and persuasive.
- Excellent interpersonal and analytical skills.
- Exceptional phone presence with pleasant personality and neat appearance.
- Must possess effective written and verbal communication skills.
- The ability to maintain confidentiality.
12 Expected Behaviors of Actively Engaged Person
- 100% Responsible
- Trustworthy
- Team Player
- Clear Communicator
- Empathy
- Humility
- Emotional Self-Control
- Resolves Conflict Directly
- Positive Attitude,
- Respects Others
- Problem Solver
- Agile.
