Career Technician

Job Summary

Incumbent will play a pivotal role in bridging the gap between education and employment by developing and implementing programs that enhance the skills of individuals in our community. Incumbent will provide resources that will serve as a steppingstone in obtaining employment for American Indian/Alaskan Natives. Responsible for a wide range of workforce service activities including administrative and day-to-day delivery of direct services.

Job Duties & Responsibilities

• Will maintain a caseload dependent on the programs needs
• Eligibility determination, create an Individual Employment Plan of services to clearly define a path to employment with customers
• Administer and review comprehensive customer assessments to identify strengths and deficiencies of customers in relation to training, education and employment goals and objectives
• Identify customers for whom work experience, classroom training or on-the-job training would be appropriate and guide them to those activities and monitor the progress of these trainees, including job retention counseling, to ensure their successful completion of the activity
• Provide ongoing employment and career counseling. Resource referrals to address issues, problems and challenges in the areas of goal setting, problem solving, life management and related skills
• Create curriculum and training materials for various technical fields
• On a long-term basis establish counseling to participants to further develop their skills and establish a clear career path that leads to employment or self-sufficiency.
• Provide one-on-one coaching and support to participants, including resume writing, interview preparation, and job placement assistance
• Maintain contact with customers to ensure activities occur within time limits and in accordance with program and funding source requirements
• Assist customers in the use of resources and technology for job search activities
• Provide professional guidance or facilitate job preparedness workshops on resume development, interview techniques and financial literacy as needed
• Outreach to local agencies and businesses to obtain current and accurate information on employment and training opportunities for participants to include training site locations for WEX, OJT or Internships
• Build and maintain strong relationships with local employers and partner with local agencies and businesses to identify resources to address and maximize customer employment retention and career development
• Maintain contact with the customer and their employer to address possible issues that may affect on-going employment
• Conduct customer recruitment and outreach activities
• Identify and recruit employers and customers to participate in UAII Workforce Development Job Fair(s)
• Process program paperwork and file maintenance in accordance with agency program deadlines and prepare and submit monthly reports
• Able to represent the agency and communicates accordingly at identified community, government, and/or business meetings
• Keep Workforce Manager well-informed regarding activities, pending issues and potential problems
• Traveling between LA and OC offices to meet with clients will be essential.
• Perform other related duties as assigned.

Minimum Qualifications (Education & Experience)

• High School Diploma or GED
• One (1) year of experience in case management, workforce, or other related field.
• A combination of experience, education, and training may substitute for degree requirements on a year for year basis.

Preferred Qualifications (Education & Experience)

• Associate's degree in business administration, social services, or other related field.
• Three (3) years of experience in case management, workforce, or other related field.
• Experience working with the American Indian/Alaskan Native community.
• Experience working with nonprofit organizations, community groups, and performance-based government contracts.

Necessary Knowledge, Skills, Abilities, and Competencies

• Knowledge of workforce development and managing job placement and retention programs
• Knowledge of area job market and workforce trends.
• Knowledge of job placement skills.
• Knowledge of DOL, WIOA, EDD, and DPSS.
• Knowledge of Indian Self-Determination and Education Assistance Act (PL93-638).
• Knowledge of Title V of the Indian Health Care Improvement Act (PL 94-437).
• Knowledge of the Affordable Care Act (PL 111-148).
• Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) cultures and lifestyles and work effectively with AI/AN population.
• Effective oral and written communications skills with sensitivity to lifestyles of targeted participants, while maintaining a high level of professionalism.
• Skills in operating personal computer using a variety of computer software (Microsoft Office, Adobe, Microsoft Teams, Zoom).
• Ability to maintain strict confidentiality of client and personnel information, exercise discretion, and comply with all applicable federal and state privacy laws, as well as UAII policy (HIPAA, HITECH, etc.).
• Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
• Ability to keep up with a fast-paced environment.
• Ability to anticipate issues and find solutions quickly and effectively.
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to interact with various people on various, and at times, complex issues.
• Ability to work independently as well as with teams.

Working Conditions

The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and depth perception.

Conditions of Hire

• Eligibility to work in the US.
• Fingerprint clearance.
• Pass a post-offer drug test.
• Negative TB test result (annual requirement).
• Proof of vaccination against the flu (annual requirement).
• Proof of full vaccination against COVID, including a Booster.
• Valid CA driver's license, if driving for the company and/or a requirement of the position.
• Maintain auto insurance coverage, if driving for the company.