What are the responsibilities and job description for the Teller - Full Time position at United Bank & Trust Co.?
FULL-TIME POSITION - 40 Hours/week between 7:45-5:45pm M-F and Saturday rotation 8-noon.
Major Function:
A Teller is responsible for assisting customers with processing a variety of transactions, answering questions and concerns, while developing relationships with existing and prospective customers through consistent delivery of customer service.
Essential Duties:
- Provide consistent delivery of customer service to maximize customer satisfaction and retention.
- Ensure that each customer receives outstanding service by providing accurate information, building rapport, and processing all transactions efficiently and accurately.
- Answer incoming phone calls, directly handle and/or research routine requests, questions, and concerns, or determine appropriate employee to transfer call to.
- Identify customers' needs through effective listening skills, asking clarifying questions, and communicating opportunities to the customer, referring to other lines of business as appropriate.
- Balance daily work, ATM, night drop, vault, and coin machine within given time frame and properly follow operation policies and procedures.
- Assure confidentiality of customer information and adhere to all operational, security, risk and regulatory policies and procedures.
- Assist other departments with performing administrative tasks.
- Represent the bank by portraying a professional image.
- Represent the bank and promote a positive image through active community involvement.
- Cultivate a culture that supports our core values through innovation, creativity, teamwork, and diversity.
Requirements:
- Previous cash handling and customer service experience preferred.
Knowledge, Skills & Abilities
- Ability to exhibit our core values of Excellence, Integrity, Ownership, and Community.
- Basic/Intermediate computer literacy, with knowledge of Microsoft Office (Word, Excel, Outlook).
- Well organized, accurate and detail oriented.
- Excellent verbal, non-verbal, and written communication skills.
- Ability to work under pressure and multi-task.
- Ability to work independently or in team environment.
- Strong reading, writing, and mathematical skills.
- Excellent customer service and interpersonal skills.
- Ability to resolve challenging customer and/or employee situations.
