What are the responsibilities and job description for the Electronic Banking Specialist position at United Bank & Trust?
United Bank & Trust is currently seeking an Electronic Banking Specialist for its Operations Department. This position provides support to external and internal customers for Retail Online and Business Online products and services related to these products.
Responsibilities
- Assisting with Retail Online and Business Online products and services
- Email response, password resets, troubleshooting access and token issues
- New service implementation for Retail and Business Online customers including Inquiry, Transfers, Bill Pay, Wires, RDC Desktop, Mobile Deposit, ACH Origination, and Online Wires
- Follow bank procedures and provide guidance to bank staff
- Assist with Annual Reviews and Quarterly Reporting
- Assist with ACH Origination including file review for Originators and processing Over the Limit and Same Day ACH reviews
- Investigate and resolve Bill Payment issues
- Provide support for Zelle payments including access issues, inquiries, payment release, and submission of payment disputes to a third-party service provider
- Assist with other duties assigned as part of the day to day functions of Electronic Banking and Operations Department
Qualifications
- Associate Degree or Industry Certification preferred
- Working knowledge of Microsoft Office products including Outlook, Word, and Excel
- Excellent ability to communicate via phone and e-mail
- Problem resolution capabilities
- Extreme attention to detail
- Banking experience preferred but not required
EEOE
M/F/D/V
