What are the responsibilities and job description for the Branch Operations Manager position at United Bank?

Job Description

The Branch Operations Manager assists the retail branch staff with day-to-day operational support and works closely with Retail Director to ensure all audit, legal reporting is efficiently and effectively operating. The Branch Operations Manager is responsible for managing the functions of the assigned Branch Operations Division. Oversight includes vendor management, audit responses, daily branch balancing. They research and draft branch policies and procedures, develops and supports Branch Operations Training, and oversees the Retail Banking Section of UBSI Intranet.

RESPONSIBILITIES :

Work closely with Director to ensure all day-to-day activities pertaining to the audit, legal, reporting and support help desk within branch operations are properly functioning and completed in a timely manner.
Assist Retail management with maintaining and implementing operational procedures to compliment efforts to meet market and branch goals.
Responsible for responding to inquiries to include policies, procedures, branch balancing, and all other operational questions from branch staff.
Proactive response to industry fraud trends and schemes.
Perform audits to ensure policies and procedures are being followed and to minimize risk
Assist in providing appropriate training to branch staff.
Assist in implementation and troubleshooting of Bank products and services.
Knowledgeable on all bank products and services.
Provide approvals to branches for Overdrafts, Wires, Cashier’s Checks and other items as assigned.
Operational support for branch opening, closures and relocations
Liaison with core business partners for error correction and process improvement
Responsible for safe deposit box drilling and escheatment
Active attendee as department representative at various internal committee meetings such as Risk, Information Security, Project Management
Analyzes contracts and determines efficiencies to reduce costs
Be knowledgeable, refer and support all United products and services when possible. Support and encourage efforts to refer and sell all United products and services.
Provide excellent customer service to all customers (both internal and external), per UB “United @ your service” standards.

At United, we believe the challenge to be the best never ends, and as a leader of our people, that starts with you! We hold all managers to the following fundamental standards of leadership.

Cultivate Inclusivity –Nurtures an inclusive team culture; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose.

Drive Evolution – An entrepreneurial spirit is imperative for our leaders to drive transformational change in our business and deliver excellence in customer service.

Accountability – Believes in taking ownership of personal and team results. Empowers and entrusts team members in accomplishing competitive goals.

Employee Empowerment – Recruits, leads, and develops high achieving employees. Provides valuable opportunities for professional growth, recognizing that talent development is a key driver of business success.

Exemplify Values – Naturally embodies our core values of Integrity, Hard Work, Teamwork and Caring.

Qualifications

SKILLS / QUALIFICATIONS :

High School diploma required; Bachelor’s degree preferred

Minimum of five (5) years branch or branch operations experience required

Minimum of three (3) years of previous staff management experience required

Ability to travel up to 20%

Proficiency in Microsoft Office products

Ability to lift up to 50 lbs.

Demonstrated ability to be flexible and adaptable in a fast-paced environment

Ability to work independently and in a team environment and promote teamwork among staff

Demonstrate ability to meet deadlines and multi-task

Excellent written and verbal communication skills

Knowledge of appropriate core banking systems

Excellent customer service skills

KEY COMPETENCIES :

Dependability

Regulatory and Compliance focused

Accuracy

Interpersonal Skills

Excellent communication skills

Time Management

Essential Functions :

Sitting or standing for extended periods of time.

Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.

Ability to converse and exchange information with all levels of staff within organization.

Ability to observe, perceive, identify, and translate data

Ability to travel via air, rail, automobile and / or bus.

Ability to lift heavy items up to 50 lbs.

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