What are the responsibilities and job description for the Loan Servicing Operations Supervisor position at United Bank?
The Operations Supervisor is responsible for the daily activity of a support or production team for a specific business or product, and typically oversees a staff of fewer than ten FTEs. S/He sets priorities for the team to ensure essential tasks are completed on time and in accordance with established policies and procedures. S/He works with her/his manager and other supervisors to maintain an effective end-to-end business process and provide a reliable flow of information to both management and assigned production staff. An Operations Supervisor has an active role in hiring, training, scheduling and, if needed, corrective action for assigned employees.
RESPONSIBILITIES:
Directly oversees the work of assigned, non-exempt staff to ensure work is produced and/or delivered in an accurate, efficient, and timely manner consistent with established departmental policies and procedures; monitors performance of individual staff members and evaluates that performance against management-approved objectives.- Creates and maintains a positive and professional work environment for assigned staff, including the provision of training and feedback necessary for subordinates to assume additional responsibility.
- Assists in the testing and implementation of system and procedural changes; ensures that changes are communicated to production staff and necessary training is completed.
- Maintains a schedule intended to match capacity to expected volume; adjusts staffing as needed by changing employee start/stop times, authorizing overtime, temporarily assigning employees to other functions, etc., taking into consideration the limits associated with having a smaller number of staff to schedule.
- Completes required HR duties, including monitoring time and attendance records, completing performance reviews, recommending promotion and salary changes in accordance with Bank policy, and providing input for management’s use in documenting staff additions, terminations, and/or replacements.
- Regularly performs production tasks to handle higher than expected workloads, employee absences, system-related issues, etc.
- Monitors daily activities for risks and/or compliance issues; alerts manager to potential problems as they are identified.
Qualifications
- Minimum of two or more years of banking experience with an emphasis in Operations
- Familiarity with HR policies and procedures, particularly those related to time and attendance and performance management.
- Familiarity with Operations policies and procedures or a demonstrated ability to understand and comply with policies and procedures based on experience in a comparable area (e.g., insurance, brokerage, mortgage, etc.).
- Demonstrated potential for supervision as evidenced by success in leading and motivating others inside or outside a banking environment.
- Ability to effectively interact with production staff and Operations management using both written and verbal communication.
- Ability to identify issues and recommend solutions within assigned area of responsibility.
- Familiarity with Microsoft Office products (Word, Excel) is required.
KEY COMPETENCIES:
Collaboration – working effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.- Communication – expressing ideas effectively in individual and group situations; adjusting language or terminology to the characteristics and needs of the audience.
- Initiative – asserting one’s own influence over events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.
- Planning and Organizing – establishing a course of action for self and others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.
- Learning and Growth – accumulating and integrating technical and professional skills/knowledge in job-related areas to improve personal and departmental performance.
ESSENTIAL FUNCTIONS:
Sitting for extended periods of time.- Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
- Ability to converse and exchange information with all levels of staff within organization.
- Ability to observe, perceive, identify, and translate data
Company Profile
Please click here to access a list of benefits for which this position is eligible. Additional information regarding United’s Mission, Values and Culture can be found here.
At United, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
