Universal Employee (Teller/CSR) - Full-Time - Zebulon, Georgia

Who We Are:

United Bank offers exciting career opportunities and has a unique company mission and culture. We are an innovative and growing 118-year-old, $2.4 billion Community Bank, that proudly provides Signature Service to our customers, in 19 locations and 11 counties, throughout Middle Georgia. 

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What We Offer:

• Career opportunities and growth.
• Competitive benefit package. Benefits include: paid employee health insurance, dental insurance, vision insurance, short-term disability insurance, paid long-term disability insurance, paid life insurance, 401(k) plan with employer contributions, employee stock purchase plan (ESOP) with employer contributions, flexible spending account (FSA), wellness program, employee assistance program, vacation time, sick time, paid federal holidays, and other unique perks.
• Flexibility
• Unique Culture

Job Title:       Universal Employee I - Floater

Job Summary:

Incumbents in this position serve a key role, as the face of United Bank, in a variety of financial transactions and responsibilities. To perform this job successfully, an individual must actively and successfully engage in the Teller and CSR job functions between several branch locations in the division. This versatile employee observes office activity to proactively fill service needs, to operate the bank office optimally and efficiently. 

General Description/Duties:

Duties include but are not limited to the following:

• Provides industry leading Signature Service. 
• Maintains and balances teller cash drawer, while handling all phases of teller transactions including checking, savings, payment, cash advance, certified check, and bond redemption.
• Completes retail and commercial transactions according to established procedures and prepares each for electronic processing.
• Uses a consultative approach to understand customers’ financial needs and educates them on how to get the greatest value from our products and services.
• Provides tailored solutions (establishes and expands relationships) by opening and maintaining a variety of deposit accounts and financial services.
• Resolves product or service problems by clarifying and determining the cause of the problem, selecting, and expediting the best solution, and following up to ensure resolution.
• Recognizes and refers cross-sell opportunities.
• Captures and tracks key customer interactions for delivering effective sales and service.
• Follows security measures, cash management policies, risk, and internal control procedures.
• Safeguards bank assets by seeking guidance for higher risk transactions that lead to exposure to loss or fraud.
• Complies with all Federal and State banking laws and related regulations, to include but not limited to the Bank Secrecy Act.
• Pivots between the teller role and the customer service role based on the staffing needs of the branch and the branches within the division.
• Builds and maintains productive relationships with co-workers and partners throughout the organization.
• Performs other duties as required.

Requirements:

• High school diploma or equivalent.
• Minimum of one year service and sales experience preferred.
• Previous teller experience preferred.
• Must be flexible to travel and work in several branch locations within the division.
• Ability to adapt to change.
• Proficient computer skills and active engagement in new technology.
• Trustworthiness and the ability to act with integrity.
• Demonstrates a helpful and friendly attitude.
• Excellent customer service skills.
• Excellent interpersonal communication and presentation skills (both written and oral).
• Strong analytical and problem-solving skills and the ability to derive innovative solutions.
• Ability to lift heavy bags of coin.