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Scheduling Coordinator

United Brick and Fireplace, Inc.
Madison, WI Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 5/11/2025

Job Description

United Brick & Fireplace is looking for a reliable Service/Installation Dispatcher to join our Family owned and operating business. The Service/Installation Dispatcher is responsible for communicating effectively between customers and service technicians to schedule work orders in a timely manner. The duties and responsibilities of the position will consist of, but are not limited to, the following:

  • Responsibilities:
  • Track incoming service calls and assign the appropriate technician to the job
  • Schedule with builders/homeowners and project managers for commercial and residential jobs
  • Relay work orders, messages, or information to or from work crews, or supervisors.
  • Coordinate service technician arrival times with customers
  • Communicate with customers after work is completed to ensure 100% customer satisfaction
  • Manage and update customer database with complete and accurate information with in Quick Books
  • Oversee service technician’s daily schedules and make updates as needed.
  • Respond positively to calls from customers to understand their needs and effectively schedule work orders
  • Maintain office services by organizing office operations and procures, preparing and reviewing purchase orders
  • Communicate clearly and efficiently with customers and technicians
  • Complete work orders, return customer calls and respond to customer complaints
  • Highly self-motivated to complete tasks in a timely manner
  • Geographical knowledge of service areas or map reading skills
  • Consult with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of and find resolutions to complaints
  • Answer phone calls and schedule appointments
  • Other duties as assigned
  • Quick Books Experience Desk Top

Requirements:

  • Work Experience: 2 years general dispatch experience
  • Education: High School Diploma or Equivalent
  • Computer Skills: Keyboarding/Typing skills, MS Office skills
  • Organization Skills: Ability to prioritize, ability to manage and execute multiple tasks at the same time
  • Cross-functional skills: Telephone skills, map reading skills,
  • Communication Skills: Excellent written and verbal skills, verbal articulation, friendly phone personality
  • Quick Books experience helpful

Preferred Skills, Knowledge, and Abilities:

  • Communicates effectively using professional phone etiquette
  • Exhibits a positive attitude when working with customers and technicians
  • Previous dispatching, project management or schedule coordinating experience is a plus

Job Type: Full-Time $23.00 - $28.00

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location: In person to 5402 Lien Road, Madison, WI 53718

Job Type: Full-time

Pay: $23.00 - $28.00

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Application Question(s):

  • ONLY APPLY IF YOUR INTERESTED BECAUSE THEY CHARGE PER CLICK

Ability to Commute:

  • Madison, WI 53718 (Required)

Ability to Relocate:

  • Madison, WI 53718: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $28

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