Scheduling Coordinator

Job Description

United Brick & Fireplace is looking for a reliable Service/Installation Dispatcher to join our Family owned and operating business. The Service/Installation Dispatcher is responsible for communicating effectively between customers and service technicians to schedule work orders in a timely manner. The duties and responsibilities of the position will consist of, but are not limited to, the following:

• Responsibilities:
• Track incoming service calls and assign the appropriate technician to the job
• Schedule with builders/homeowners and project managers for commercial and residential jobs
• Relay work orders, messages, or information to or from work crews, or supervisors.
• Coordinate service technician arrival times with customers
• Communicate with customers after work is completed to ensure 100% customer satisfaction
• Manage and update customer database with complete and accurate information with in Quick Books
• Oversee service technician’s daily schedules and make updates as needed.
• Respond positively to calls from customers to understand their needs and effectively schedule work orders
• Maintain office services by organizing office operations and procures, preparing and reviewing purchase orders
• Communicate clearly and efficiently with customers and technicians
• Complete work orders, return customer calls and respond to customer complaints
• Highly self-motivated to complete tasks in a timely manner
• Geographical knowledge of service areas or map reading skills
• Consult with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of and find resolutions to complaints
• Answer phone calls and schedule appointments
• Other duties as assigned
• Quick Books Experience Desk Top

Requirements:

• Work Experience: 2 years general dispatch experience
• Education: High School Diploma or Equivalent
• Computer Skills: Keyboarding/Typing skills, MS Office skills
• Organization Skills: Ability to prioritize, ability to manage and execute multiple tasks at the same time
• Cross-functional skills: Telephone skills, map reading skills,
• Communication Skills: Excellent written and verbal skills, verbal articulation, friendly phone personality
• Quick Books experience helpful

Preferred Skills, Knowledge, and Abilities:

• Communicates effectively using professional phone etiquette
• Exhibits a positive attitude when working with customers and technicians
• Previous dispatching, project management or schedule coordinating experience is a plus

Job Type: Full-Time $23.00 - $28.00

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person to 5402 Lien Road, Madison, WI 53718

Job Type: Full-time

Pay: $23.00 - $28.00

Job Type: Full-time

Pay: $23.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• ONLY APPLY IF YOUR INTERESTED BECAUSE THEY CHARGE PER CLICK

Ability to Commute:

• Madison, WI 53718 (Required)

Ability to Relocate:

• Madison, WI 53718: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $28