Community Engagement and Event Specialist

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play.

JOIN THE HOME TEAM

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k Match, HSA, and more!

WHAT WE’RE OFFERING

United Communications is seeking a Community Engagement & Event Specialist to join our Marketing team. This role is instrumental in organizing and executing dynamic community events and employee-centered activities that enhance customer experience, drive brand awareness, and strengthen community partnerships. With a direct impact on our Net Promoter Score (NPS), this position is key to fostering strong relationships, expanding brand ambassadors, and supporting United’s mission of delivering exceptional service throughout Middle Tennessee.

The ideal candidate is a highly organized, personable, and creative professional who thrives in a fast-paced environment and is passionate about community engagement. This role also includes content creation for United’s social media platforms and strategic branding initiatives to increase visibility in target markets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include the following, but other duties may be assigned as required.

• Event Planning & Execution:
• • Plan, coordinate, and execute engaging community events, sponsorship activations, and internal company initiatives that enhance United’s reputation and visibility.
  • Collaborate with internal departments and external partners to ensure seamless event execution.
  • Manage logistics, vendor relations, budgeting, and on-site coordination for all events.
  • Track and measure the success of events based on attendance, engagement, and feedback.
  • Manage and execute United’s student ambassador program.
• Community & Brand Engagement:
  • Develop and nurture partnerships with local businesses, community leaders, and organizations.
  • Collaborate with Middle Tennessee Electric (MTE) and other utility partners such as Duck River Electric on co-branding initiatives.
  • Represent United Communications at local festivals, resource fairs, and community outreach programs.
  • Maintain and update the master event calendar to align with strategic business objectives.
• Marketing & Content Development:
  • Capture compelling content (photos, videos, and stories) for social media and digital platforms.
  • Assist in creating a monthly e-newsletter to engage community leaders and employees.
  • Work closely with the marketing team to ensure event promotions align with United’s brand strategy and annual revenue growth goals.
  • Contribute creative ideas for marketing campaigns that drive audience engagement.
• Cross Department Collaboration:
  • Partner with Sales, Customer Experience, and Operations teams to integrate marketing efforts into company-wide initiatives.
  • Identify opportunities for additional community programs and partnerships to enhance United’s outreach.
  • Maintain strong internal communication to ensure company-wide support for engagement initiatives.
• Additional Responsibilities:
  • Work independently and collaboratively in a team setting.
  • Support other marketing and company initiatives as needed.
  • Perform additional duties assigned by the Senior Marketing Manager.

WHAT YOU BRING:

• Bachelor’s degree in marketing, communications, business, event management, hospitality, or a related field.
• 5 years of experience in event planning, community engagement, or a related role.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to build relationships and work collaboratively with internal and external stakeholders.
• Strong organizational, prioritization, and time management skills.
• Self-motivated, detail-oriented, and able to manage multiple projects effectively.
• A valid driver’s license, reliable transportation, and ability to travel locally as needed.
• Basic graphic design skills and experience with Canva, Adobe Suite, or similar platforms, preferred.
• Knowledge of social media marketing and content creation, preferred.
• Strong conceptual and creative design skills with the ability to contribute ideas and marketing solutions, preferred.

WHO WE ARE
United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

UNITED COMMUNICATION'S CORE VALUES:
We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises and do the right thing even when no one is watching.
• Driven – we serve to win customers.