What are the responsibilities and job description for the Field Services Technician position at United Communications?
IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play.
JOIN THE HOME TEAM
- Award-Winning Culture: 2023 & 2024 Best Places to Work
- Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
- Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
- Top 100 Fiber-To-The-Home Leader
- 401k Match, HSA, and more!
WHAT WE’RE OFFERING
The Field Services Technician is responsible for installing and upgrading towers and tower equipment within the United Communications network. This role assists other Technicians and contractors with various projects and collaborates with the team to coordinate and execute special initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required.
- Assist with the daily operation at assigned sites.
- Maintain required site documentation and paperwork.
- Ensure compliance with safety and quality control standards.
- Compile site-specific closeout documentation.
- Conduct tower structural mappings, inventory mappings, maintenance inspections, and site audits.
- Safely and efficiently perform repairs and upgrades at elevated heights.
- Meet project deadlines while maintaining quality control.
- Document job costs, including labor hours and materials.
- Perform pre-work and post-work site audits.
- Coordinate with customer service to notify customers of planned maintenance while remaining flexible for any network issues that arise.
- Support special projects and daily activities in coordination with the Field Services Supervisor.
- Properly use and maintain company vehicles, credit cards, and assigned assets.
WHAT YOU BRING:
- High school diploma or equivalent, plus specialized technical courses or relevant work experience.
- Two years of experience in tower installation and maintenance; ISP experience preferred.
- Understanding of wireless technology is preferred.
- Proficiency in software and company support systems.
- Valid TN driver’s license with a satisfactory driving record.
- Certified tower climber preferred.
- Self-motivated, detail-oriented, and organized, with the ability to meet deadlines.
- Strong oral and written communication skills with a focus on customer service.
- Proficiency in internet-related applications, including email and web browsers.
- Problem-solving skills related to project management.
- Ability to build rapport, establish credibility, and maintain cooperative working relationships.
- Willingness to work outdoors in all weather conditions.
- Ability to climb up to 750 feet while adhering to safety procedures.
- Collaborative mindset to work across departments and oversee project completion.
- High level of integrity and professionalism.
WHO WE ARE
United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.
UNITED COMMUNICATION'S CORE VALUES:
We enrich our communities and the lives of our neighbors through reliable connections and passionate service.
- Safety – we assure the safety of everything we do.
- Service – we are responsive, informed, and easy to do business with.
- United – we communicate and collaborate.
- Integrity – we keep our promises and do the right thing even when no one is watching.
- Driven – we serve to win customers.
