Installation and Repair Technician

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play.

JOIN THE HOME TEAM

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k Match, HSA, and more!

WHAT WE’RE OFFERING

This position is responsible for installing and repairing communication lines and services for residential and business customers, including telephone, high-speed internet, and digital TV. The role requires providing a superior level of customer service and a strong commitment to safety. Additional duties include troubleshooting service lines and wireless CPE, responding to customer complaints and requests, and operating company equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include the following, but other duties may be assigned as required.

• Perform and complete installations, troubleshooting, and repair for connects, upgrades, and relocates for
  telephone, high-speed internet, and Digital TV customers.
• Plan and complete installs for new services and equipment for customers by installing copper and fiber drops, network interface devices, ground wires, in-home wiring, station protectors, jacks, modems and wireless routers, and set-top boxes in accordance with company standards.
• Recognize and inspect existing ground wiring or make new ground according to Company policy in order to protect employees, customers, and equipment from electrical shock or damage.
• Recognize and understand how to configure customers' equipment to connect to the internet via a modem or wireless router and set up IPTV service, including connecting standard consumer electronic devices such as DVD players, computers, laptops, tablets, smartphones, and telephone handsets.
• Understand, maintain and repair existing equipment by using test sets to locate line or equipment trouble
  and determine necessary repairs.
• Repair, replace, and splice aerial and under-ground cable (copper and fiber) to restore services to system
  specifications.
• Complete and maintain records as required, including entering all necessary information on work orders to ensure accurate documentation in the customer’s account.
• Clean, maintain, and organize stock for company vehicles, ensuring equipment is prepared for safe operation and upholds the highest brand standards.
• Provide exceptional customer service by educating customers on product and service usage while recommending solutions to meet their needs.

WHAT YOU BRING:

• Minimum of one year of experience in telecommunications.
• Previous technical support experience preferred.
• Strong technical aptitude for troubleshooting and resolving customer issues.
• Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment.
  
• Excellent customer service skills with strong time management and multitasking abilities.
  
• Ability to work both independently and as part of a team.
• Proficient in PC software installation, support systems, email, and Microsoft Office Suite.
• Valid TN driver’s license with satisfactory driving record.
• Strong written and verbal communication skills.
• Self-motivated, detail-oriented, and organized, with the ability to work efficiently to meet deadlines.
• Ability to effectively articulate complex situations to colleagues with varying degrees of network knowledge.
• Proficient in process standardization and documentation, including the creation and maintenance of written procedures, training materials, and network records.
• Skilled in using various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.
• High level of integrity and professional values.

WHO WE ARE
United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industry’s best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

UNITED COMMUNICATION'S CORE VALUES:
We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

• Safety – we assure the safety of everything we do.
• Service – we are responsive, informed, and easy to do business with.
• United – we communicate and collaborate.
• Integrity – we keep our promises and do the right thing even when no one is watching.
• Driven – we serve to win customers.