What are the responsibilities and job description for the Veteran Case Manager position at United Community Action Network?
Full-time, Non-Exempt Position
The Veteran Case Manager’s primary purpose is to provide case management services to help homeless and unstably housed veteran’s access housing and become stable in their housing across Douglas County.
- Provide outreach services for homeless population including veterans and/or families.
- Interview homeless population including veterans and/or families of veterans coming to UCAN for services. Assess needs of homeless consumers, educate, explain and refer to community resources.
- Provide emergency services and provide pathways to securing eligibility and identification of service documents to access housing and other benefits as deemed appropriate. Follow-up with clients; which provides a supportive network to ensure stabilization and self-sufficiency.
- Interview applicants to ensure continued eligibility for services. Explain program, gather and verify information given and determine eligibility for services following guidelines of programs. Assist applicants in completion of applications. Process paperwork correctly and in a timely manner.
- Assist participants to assess their needs and develop a plan of both short-term and long-term goals and work plan to meet those needs.
- Evaluate progress from point of entry toward self-sufficiency and stabilization. Work with participants to help them develop the skills needed to assume responsibility for choices and progress. Assist participants in completion of applications for services.
- Provide assistance in acquiring safe, affordable and stable housing. Advocate and provide referrals to other programs and services.
- Provide training on money management, tenant rights and responsibilities, property care, maintenance, and other topics to support families in obtaining and maintaining stable housing.
- Remain aware of community resources; establish and maintain rapport with community partners and vendors. Provide housing information, community resource identification and referral, networking, linkages and advocacy to other community resources. Work with area landlords to establish partnerships.
- Provide follow-up services and a supportive network to encourage family stabilization and self-reliance.
- Collect data needed for completion of program reports. Enter data into the HMIS system. Maintain accurate files assuring all information is entered into the programs database in a timely fashion. Provide information and reports to Supervisor as scheduled or requested.
- Regular and consistent attendance is required.
