Weatherization Coordinator-Josephine County

40 Hours Per Week, Monday - Friday, 8:00 am - 5:00 pm

Weatherization Coordinators maintain Weatherization program records and coordinate project work flow and determine eligibility. They provide administrative support to the Weatherization program by tracking projects from start to finish. Weatherization Coordinators serve as program receptionist and assist the Energy Assistance program when needed.

ESSENTIAL FUNCTIONS OF THE POSITION:

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job-related tasks to be completed when time permits. These duties are a representative example of position expectations. Actual duties assigned may vary and change depending on the business needs of the department and the agency.

• Assist public in person and by telephone, direct calls and individuals to appropriate source. Answer questions related to programs, assist public in locating and obtaining information.
• Determine applicant eligibility according to funder eligibility guidelines. Maintain Weatherization waiting list. Perform community outreach activities to ensure the community is aware of our services.
• Schedule energy audits and inspections in a manner that keeps work flowing to meet agency and funder goals for production. Work with Energy Auditors/Inspectors to ensure contractor work is performed timely and in the necessary order.
• Organize and maintain accurate and complete records, files, and spreadsheets for each weatherized home in accordance within the guidelines set forth by Oregon Housing and Community Services and other funders. Ensure both paper and electronic records are complete and accurate.
• Perform complex word processing and data entry in accordance with agency and funder guidelines utilizing specialized databases, spreadsheets and systems. 
• Process invoices for payment and assist in the preparation of reimbursement requests.
• Manage and track statistical information needed for reports. Provide information to other UCAN programs and community partners when needed.        
• Correspond with contractors, landlords, homeowners, clients, and vendors regarding weatherization projects.
• Provide administrative support to the Weatherization Program. Design, compose and type carious correspondence and forms. Operate and maintain basic office equipment; copy, assemble and distribute materials. Schedule equipment maintenance and repair. Complete bulk mailings.
• Discuss policy questions and resolutions. Advise Weatherization team of potential problem areas.
• Provide back-up support to the Energy Assistance program as needed by determining eligibility, answering phones calls, scheduling appointments, and providing program information to clients and the community.
• Provide consistent and sustained positive and measurable customer service experiences for internal and external customers resulting in increased customer/client satisfaction, effective dispute and conflict resolution, and positive public reviews.
• Provide exceptional and measurable customer service to internal and external customers with timely and accurate responses to their inquiries and concerns. Exercise tact, courtesy, and diplomacy when interacting with clients, contractors, vendors and others with whom we may work while enhancing the Company’s public image at all times. Respond to all inquiries for information respectfully without regard to the inquirer’s position, status, or demographic and in a manner that conveys understanding, acceptance and support for UCAN’s programs and objectives.
• Communicate in a professional, respectful and courteous manner with all employees, clients, the Board of Directors, and others with whom we may work. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas.
• Drive a company vehicle in the performance of duties. Driving will be required for travel to [training facilities, board meetings, events, client homes, community meetings, partner facilities, etc.] and to perform other essential functions as needed.
• Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.