What are the responsibilities and job description for the Collection Manager position at UNITED COMMUNITY BANK?
Collection Mana
Oversee delinquent portfolio to ensure lower delinquencies and mitigate losses while maintaining favorable relationships with customer.
REPORTS TO: VP of Servicing
DUTIES AND RESPONSIBILITIES:
- Maintain a working knowledge of state and federal laws that apply to commercial collections.
- Review status of delinquent accounts and ensure collection efforts are pursued according to
established procedures.
- Prepare routine delinquency reports.
- Negotiate and resolve problem/complaint accounts.
- Provide technical advice and assistance to staff regarding evaluation of deteriorating contract situations to prevent or minimize losses.
- Monitor training, reviews, and employee supervision.
- Maintain collection procedures, training guides, email/letter templates, checklists and all resources used by the department.
- Approval authority as approved by Operations Committee.
- Perform other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- This job has supervisory responsibilities.
- Directly supervises employees within the Collection’s department.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
QUALIFICATIONS:
- Four-year College or university, or two to four years of related experience and/or training, or equivalent combination of education and experience.
- Computer skills required: (Contract Management Systems; Microsoft Office).
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