What are the responsibilities and job description for the Customer Service Representative position at United Community Bank?
Customer Service Representative Role
We are seeking a skilled Customer Service Representative to join our team at United Community Bank.
As a CSR, you will be responsible for delivering exceptional customer service and support, providing financial solutions tailored to individual needs.
Key Responsibilities:
- Provide top-tier customer support via phone, email, and in-person interactions
- Answer complex customer inquiries and resolve issues promptly and professionally
- Cultivate strong relationships with customers to increase loyalty and retention
- Stay up-to-date on product knowledge and banking regulations to provide informed advice
- Collaborate with colleagues to achieve sales targets and improve overall customer experience
Requirements:
- High school diploma or equivalent required; associate's degree preferred
- 2 years of customer-facing experience in retail banking or a related field
- Excellent communication and problem-solving skills
- Aptitude for building rapport with diverse customer base
- Ability to work in a fast-paced environment with multiple priorities
What We Offer:
- Ongoing training and development opportunities to enhance skills and knowledge
- A competitive compensation package and benefits program
- A dynamic and supportive work environment that fosters growth and teamwork
