Head Teller

Job Title: Head Teller

Reports To: Varies

Direct Reports: Tellers

Salary Grade: 5

SUMMARY

Oversees teller activities according to established policies and procedures.  Maintains   records of vault and teller station cash balances.  Oversees daily, monthly and quarterly reports and items listed within the Head Teller Manual.  Responsible for the efficient operation of the teller area.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent
• Minimum three years of increasingly responsible experience in teller related function, including formal teller training
• Good mathematical, organizational and communication skills
• Good interpersonal and supervisory skills
• Good standard office equipment skills
• Proficient in Microsoft Office programs
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

JOB FUNCTIONS

• Handle each transaction with care, sensitivity and confidentiality 
• Provide efficient, accurate and high quality service while maintaining good customer relations 
• Be familiar with bank products and services and look for opportunities to develop new customer relationships and strengthen existing customer relationships using United’s need-based sales approach  
• Present oneself as a shining example of stellar quality service
• Administer policies and procedures, including security procedures, to be utilized in the department
• Complete daily, monthly and quarterly Head Teller reports timely
• Coordinate the activities of the teller operations area by assigning work, answering questions, teaching/mentoring, solving problems, helping with complex transactions and sensitive customer relations, explaining policies and procedures to customers
• Conduct regular teller meetings to review challenges or explain new ideas, campaigns or changes in policy and procedures
• Control vault money, which includes all ordering of money for main office and branches.  Ensures vault is balanced daily.
• Verify cash received/shipped, orders and maintains inventory of official checks and other negotiable items for use in the teller area      
• Assist tellers in locating cash discrepancies
• In some banks when applicable, admit authorized customers to the safe deposit box area and rent safe deposit boxes and complete necessary forms
• Review Deposit Hold Notices for accuracy
• Make recommendations to Management for the hiring, discipline, promotion, transfer and termination of staff members in the teller positions.
• Perform quarterly check-ins along with an effective management plan including goals for staff
• Assist tellers with pursuing teller certification levels

SUPERVISORY RESPONSIBILITY

This position manages employees and is responsible for the coaching, development, and performance management of those employees.

WORK ENVIRONMENT

United location

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position does not require travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.