Regional Support Specialist

As a Regional Support Specialist (RSS), you will be the cornerstone of operational excellence within your designated region. You will lead and support bank employees by addressing inquiries, resolving issues, and ensuring adherence to policies and procedures. Your role is pivotal in driving operational efficiency and identifying areas for improvement.

What You’ll Do:

• Primary Contact: Serve as the go-to expert for bank personnel on deposit applications and branch operations.
• Training & Coaching: Provide comprehensive training and coaching to ensure policies and procedures are followed, reinforcing safety and soundness.
• Quality Audits: Conduct self-assessments and monthly checkpoints to maintain high-quality audits.
• Exception Management: Review and address monthly exception reports, developing communication and training plans to reduce exceptions.
• Consistent Communication: Maintain regular communication with Presidents, Regional Banking Managers, and Branch Managers through routine checkpoint visits.
• Branch Visits: Conduct regular branch visits within your region, ensuring operational consistency and support.
• Quality Control: Perform quality control checks on teammates' work to ensure accuracy and adherence to standards.
• Branch Meetings: Lead periodic branch meetings to discuss performance, updates, and improvements.
• Remediation Plans: Develop and execute remediation plans based on checkpoint results and branch audit reviews.
• Documentation: Assist in the development and maintenance of Branch Standard Operating Procedure Bulletins, manuals, and job aids.
• Training Reinforcement: Partner with training teams to reinforce training and related communications.
• Liaison Role: Act as a liaison with various departments to optimize branch performance.
• Information Sharing: Share and request information through various channels, often on tight deadlines.
• M&A Support: Participate in bank mergers and acquisitions, as well as opening, closing, or combining offices within your region.
• Cross-Training: Be cross-trained to handle Branch Support Desk calls, online banking workflows, and SharePoint checkpoints.
• Budget Assistance: Assist with the preparation of the forthcoming year’s budget.

What We’re Looking For:

Experience:

• Minimum of 5 years’ branch banking experience, including teller operations, new account procedures, and branch operations.

Education:

• 2-year college degree in Business or related field, or an equivalent combination of education and experience.

Required Skills:

• Exceptional attention to detail and multi-tasking capabilities.
• Strong interpersonal and communication skills.
• Ability to work independently and interact effectively with internal and external customers.
• Proficiency with Windows PC environment, especially Microsoft Office suite and other bank software programs.
• Willingness to travel daily and occasionally overnight.
• Commitment to participating in all required training, including Compliance, Bank Secrecy Act, and other internal and external programs.

Preferred Skills:

• Experience in conducting quality audits and developing remediation plans.
• Familiarity with SharePoint and online banking workflows.

Position Type:

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

Travel:

This position requires up to 20% travel.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.