What are the responsibilities and job description for the Customer Service Representative (CSR) position at United Community?
United Community (United) is in search of a CSR to join our team. As a Customer Service Representative (CSR) at United Community, you’ll play a vital role in delivering top-tier financial solutions and support to our customers. You’ll be the face of United, guiding customers through our products and services to help them reach their financial goals—all while providing a positive, seamless experience
What You’ll Do
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You’ll Do
- Offer exceptional service to meet customers’ financial needs and build lasting relationships with a proactive, solutions-focused approach.
- Understand and communicate United’s products and services, including account types, loan options, and investment products, to help customers make informed choices.
- Actively recommend and sell products and services that match customer needs, contributing to United’s growth and customer satisfaction.
- Address and resolve customer concerns with professionalism and empathy, maintaining a high standard of customer care.
- Assist with inquiries, disputes, debit card maintenance, and provide general support to your team to keep operations running smoothly.
- Educate customers on options for managing transactions using technology and all other tools and resources available.
- Perform other duties as assigned.
- Minimum of three years of prior experience in sales or customer service is highly valued.
- Strong interpersonal skills and a natural ability to connect with others.
- Ability to uncover and provide solutions to meet customer needs and provide resolutions.
- Knowledge of consumer credit structuring and lending practices.
- Participation in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary : $38,000 - $45,185
