Financial Investigator I

About The Role

As a Financial Investigator I, you'll dive into the world of fraud detection, analyzing suspicious activities across various customer accounts (POS, ATM, Wire, ACH, Online Banking, Check, Mobile, etc.). Your mission is to identify potential fraud cases, complete necessary reports, and ensure a positive customer experience for those affected. You'll document and evaluate your findings to support fraud trending and reporting, always adhering to best practices.

What You’ll Do

• Fraud Analysis: Utilize our advanced fraud platform to review and research suspicious activities, determining the final outcome of alerts.
• Investigation: Conduct thorough investigations of fraud activities, documenting and reporting as per regulatory guidelines.
• Customer Interaction: Engage with customers and branches through letters, phone calls, and emails, providing support and updates throughout the investigative process.
• Case Management: Collaborate with the Legal team and Corporate Security to build cases and gather information for law enforcement or court requests.
• Trend Identification: Spot fraud patterns and communicate trends to management, helping to refine our fraud prevention strategies.
• Compliance: Stay up-to-date with all required compliance training, including Bank Secrecy Act/anti-money laundering training, and participate in various training programs, meetings, and seminars.
  
  

Experience

What We’re Looking For:

• Minimum of 3 years in the Financial Services Industry with a focus on fraud detection and investigations.
• Hands-on experience with fraud claims (Check, POS, ATM, Wire, Identity, Mobile, etc.).
  
  

Education

• High School diploma or equivalent.
  
  

Required Skills

• In-depth knowledge of BSA/AML/OFAC Laws/Regulations and compliance.
• Familiarity with Reg E, NACHA, Reg CC, and Fed Return timeline requirements.
• Strong time management and organizational skills.
• Comprehensive understanding of bank policies and procedures related to Fraud Prevention.
• Proficiency with Core systems and other internal banking systems (Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns, File Maintenance).
• Advanced skills in Microsoft Excel, Word, and email.
• Ability to multi-task with excellent analytical and critical thinking skills.
• Strong verbal and written communication skills.
• Problem-solving and decision-making abilities, with the capacity to escalate issues when necessary.
  
  

Preferred Skills

• Experience managing moderately complex situations and providing clear status reports and recommendations to stakeholders, including Relationship Managers and Department Management.
  
  

Position Type

• Full-time role with flexibility for evenings and weekends as needed.
  
  

Travel

• Minimal travel required.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.