Research Returns Specialist

About The Role

As a Research Returns Specialist, you will play a crucial role in managing various tasks related to dormant accounts, account research, adjustments, verifications of deposit, foreign drafts, returns, charge-off accounts, suspect stop payments, and affidavits. You will support daily interactions with branch personnel through phone and email communication, ensuring efficient and accurate processing.

What You’ll Do

• Daily Processing : Efficiently review, research, and process dormant accounts, research requests, foreign collection items, verification of deposits, adjustments, daily return items, non-post, return notices, and closed accounts due to overdrafts.
• Unclaimed Property Management : Handle submissions to the state(s) and ensure compliance with each state's laws.
• Documentation Maintenance : Maintain accurate logs and invoices related to research requests for customers.
• Affidavit Processing : Process affidavits while adhering to strict compliance and regulatory requirements.
• Support Documentation : Provide essential documentation for Corporate Security, Audit, and Management as needed.
• Branch Support : Respond to and service branch phone calls and emails from bank representatives.
• Training Assistance : Assist with on-the-job training for new and existing staff.
• Productivity Enhancements : Recommend and implement productivity improvements with management approval.
• Procedure Maintenance : Help maintain and implement departmental procedures and policies.
• Supervisor Support : Advise the Research Returns Supervisor in staff reviews and consultations when necessary.
• Reporting : Assist in preparing month-end tracking reports for upper management.
• Record Storage : Manage record storage, including electronic storage, onsite storage, destruction, sending, and receiving.
• Bank Conversions : Support new bank conversions related to Deposit Operations.
  
  

Experience

What We’re Looking For:

• 1-2 years of experience in banking or a related field preferred.
  
  

Education

• High School Diploma or equivalent.
• 2-4 years of college education preferred.
  
  

Required Skills

• Knowledge of Federal Banking regulations preferred.
• Ability to understand computer functions and navigate web-based programs.
• Proficiency in Microsoft Office programs (Outlook, Excel, Word, etc.).
• Ability to operate standard office equipment.
• Clear and concise verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to function in an office environment with minimal personal interaction.
• Detail-oriented with the ability to focus on repetitive tasks.
• Ability to work in a time-sensitive environment with strict deadlines.
• Team spirit and willingness to assist others and cross-train on all functions within the department.
• Adept at investigating trends related to fraud within the organization.
• Flexibility to work overtime and weekends as necessary.
• Participation in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences.
  
  

Preferred Skills

• Knowledge of Federal Banking regulations.
• Experience in banking or a related field.
  
  

Work Environment

• Location : On-Site Blairsville Operations
  
  

Position Type

• Full-Time : Requires schedule flexibility.
  
  

Travel

• Up to 5% Travel : Travel required for training purposes.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.