Rental Return Coordinator

Who We Are

United Construction & Forestry is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Construction & Forestry is a sister company to United Ag & Turf, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.

What You’ll Get

• Training through John Deere University
• A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement
• A chance to work for the best in the business

Job Type: Full-time

Schedule: Monday – Friday 1st shift – Saturdays as needed

United Construction & Forestry is looking for a Rental Return Coordinator responsible for identifying, documenting, communicating, invoicing and collecting (rental, demo, loaner) equipment damages and repair & maintenance from responsible parties. Employee will ensure that damages and expenses are billed properly to either customers or rental maintenance and will hold service departments accountable for quotes and staying within approved quotations.

What You’ll Do

• Support and follow processes and procedures to ensure all outgoing and incoming equipment is documented with pictures, rental in-out reports and any other information necessary to document and retrieve data electronically.
• Communicate with yard coordinators and machine inspectors immediately upon notification of machine damage.
• Communicate with local United service departments to facilitate accurate and comprehensive customer damage quotations within 48 hours.
• Communicate with customers in a professional manner explaining damage verbally, supporting communication with photos and other resources to maximize recovery.
• Coordinate repairs with the service department upon customer or rental department approval. Strive to invoice responsible parties within 3 business days. Often damage repairs are to be billed prior to completion based on customer quotation allowing for enhanced recovery success.
• Monitor and approve “non- damage” internal rental return work orders above predetermined dollar threshold set by sales management.
• Requires excellent written, verbal and organizational skills needed for drafting reports, maintaining records, handling multiple units and customers.

What it Takes

• Prior technical experience to include service and repair
• Strong communication and interpersonal skills required
• Excellent customer service skills
• Proficiency with Microsoft Office, DBS and Salesforce

Preferred

• Associate’s degree

Education

• High school diploma or GED

Physical Requirements

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
• Specific vision abilities required by this job include close vision requirements
• Hearing ability is sufficient to communicate with others in person or over the phone
• Light to moderate lifting may be required (up to 50 pounds)
• Ability to reach, stoop, kneel, and bend as needed