Collection Representative (bilingual Spanish/English)

Apply fast, check the full description by scrolling below to find out the full requirements for this role.

• Collection Representative
• is responsible for processing calls for customers with up-to-date, delinquent, closed or charged-off accounts while maintaining positive relationships with distributors and customers.
• JOB DUTIES
• Adequately process inbound / outbound calls on up-to-date, delinquent, closed or charged-off accounts.
• Recognize specific scenarios that require specific collection questions answered in compliance with the FTCPA and FDCPA.
• Properly request all UCFS collection letters (including Attorney letters).
• Effectively use all options available on the Collection and Inquiries system menus.
• Identify customer disputes and appropriately code disputes for the problem resolution queue.
• Utilize the Internet for skip tracing purposes.
• Sufficiently keep post-call processing to a minimum and follow all guidelines pertaining to after call work.
• Maintain all collection objectives (based on hourly goals).
• Negotiate with customers payment arrangements on accounts that become delinquent on the first payment.
• Schedule one time or recurring EFT bank payments for customer.
• Schedule one time or recurring credit / debit card payments for customer.
• Properly process specific customer requests through the flag for review reports.
• Appropriately request all necessary documents to maintain account and follow consumer’s request.
• Perform additional assignments as required to assist in achieving Team and Company goals.
• SKILLS & ABILITIES
• Ability to negotiate payment plans with customers.
• Ability to calculate figures and amounts as they relate to settlements on accounts.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, write and perform mathematical calculations.
• Proficiency with a computer, standard office equipment and computer programs, including but not limited to Outlook, Internet / search engine savvy.
• MINIMUM QUALIFICATIONS
• High school diploma or equivalent required.
• One year collection and / or call center experience.
• Knowledge of Billing and Collections procedures.
• BENEFITS
• Health, Dental, Vision, 401k, Life Insurance, Paid Holidays, Vacation, Casual Dress, and more.
• WORKING CONDITIONS

This position operates in a professional office environment at UCFS offices in Westlake, Ohio.

indsp

Job Type : Full-time

Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s) :

• Please indicate your desired pay range.

Work Location : In person