IT Support and Systems Specialist

Description

Position Summary:

The IT Support and Systems Specialist position offers the opportunity to assist in User workstation and Network support at the direction of an experienced Network Administrator.

Duties & Responsibilities:

• Ability to resolve IT Helpdesk inquiries in a timely fashion.
• Knowledge of asset management including PC and printer installation, as well as a variety of document scanners, barcode scanners, and label printers.
• 0365 trouble shooting, training, and administration to include Teams, One Drive/SharePoint, Outlook
• CMMS management/operations/centralization/migrations
• PC configuration/deployment/upgrades
• Familiar with Meraki Networks
• DCS security/remote access
• Cyber Security
• Hosted VolP system experience
• Familiar with local admin workstations (no domain) environment and use of Admin by Request software
• Infrastructure support (on site cabling/connectivity)
• Ability to work independently and as a team.
• Ability to proficiently use ticketing system to document all help desk work.
• Fresh Service ticket desk support
• Ability to communicate with in-house employees, remote employees and vendors
• Comfortable in a Cloud Hosted environment
• Multi-location support experience
• Maintain the integrity of the network and user workstations.
• Resolve majority of user problems remotely.

Competencies

• Ability to react to IT inquiries in a timely fashion.
• Knowledge of Advanced Windows-based computer systems and technical knowledge of common hardware and software.
• Industry certifications a plus.
• Ability to communicate well with others.
• Knowledge of firewalls, network switches, routers, and network wiring.
• Ability to troubleshoot hardware and cabling issues.
• Ability to effectively manage time and travel to maximize productivity and minimize user disruption.
• Troubleshoot and resolve end-user desktop/laptop issues in a mixed Windows and Mac OS X environment (Majority Windows).
• Handle service requests from management and end-users related to new installations, changes, break/fix, and troubleshooting.
• Provides support to end-users with systems and software problems and questions.
• Follows company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Follow safety guidelines and procedures in accordance to the job.
• Performs additional duties as assigned.

Qualifications:

• Associate degree in IT related field (Network Specialist, Computer Support Tech, or other related fields), or equivalent work experience.

• Knowledge of Advanced Windows-based computer systems and technical knowledge of windows hardware and network systems.
• 6 months of work experience in a computer technician or helpdesk support environment.

Working Conditions & Physical Requirements:

• This position operates in a professional office setting.
• Ability to work effectively and efficiently both independently, and as part of a team.
• Ability to work off hours on occasion in order to facilitate repairs and upgrades without disrupting user’s regular work.
• Ability to travel within the trade area on occasion.
• Must be able to sit for long periods of time and have the ability to stoop, bend, and reach on occasion.
• Must have the ability to type frequently throughout the day.