What are the responsibilities and job description for the Program Manager - Emergency Services position at UNITED COUNSELING SERVICE OF BENNINGTON COUNTY INC?
Why Join UCS:
For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental-disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community.
UCS Offers Generous Benefits
- Competitive pay
- Generous paid time off
- Medical, dental, and vision insurance
- Retirement plan with employer match
- Employer paid life insurance
- Employer paid short term and long term disability insurance
- Employee Assistance Program
- Career development opportunities
- Free clinical supervision towards licensure
- Loan repayment and tuition assistance program
- Award winning worksite wellness program
- An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
- Rewarding experience making a difference in the community.
We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.
OBJECTIVE/PURPOSE: Under the direction of the Assistant Director of the Psychiatric Medical Team, the Program Manager -Emergency Services will perform a wide variety of clinical services to mental health and/or substance use clients, including clinical case management services in accordance with the Mental Health Provider Manual written and mandated by the Vermont Department of Mental Health. Services may also include consultation and education services to area schools, agencies, and the community at large. The Program Manager -Emergency Services is also responsible for recruiting, hiring, and on-boarding new staff and coordinating the Clinician work schedule to ensure sufficient coverage and supervising Emergency Clinicians.
MAJOR RESPONSIBILITIES:
DIRECT CLINICAL SERVICES: Actively manages program requirements and activities. Oversees the daily workflow of the program. Participates in the quality improvement and assurance activities including tracking and reporting on quality measures and staff KPIs throughout the program. Assists support staff in triaging crisis calls and determining the appropriate response (mobile, phone, law enforcement, and emergency department). Provides assessment and brief, solution-focused counseling to individuals and families with mental health and/or substance use crises. Services may include individual, family, and group critical incident debriefing. Coordinates services with other agencies and providers. Facilitates appropriate referrals for other services when necessary. May provide specialized assessment/screening services based on professional concentration and training, i.e., psychological testing, substance use evaluations, etc.
CONSULTATION, EDUCATION, AND CLINICAL SUPERVISION: Provides mental health and/or substance use consultation to the community at large, area agencies, the professional community, and/or schools as required. Consultation can be educational or evaluative in nature. Specific areas of consultation/education are based on clinician's areas of expertise or interest. Provides liaison services among community agencies to coordinate services to clients. Creates and maintains monthly work schedules for clinical staff. Manage and coordinate programmatic tasks. Provide supervision to Emergency Clinicians.
CLINICAL CASE MANAGEMENT AND SOCIAL SUPPORT: Provides concurrent case management services on an as needed basis. These services may include service coordination with other agencies and services; collateral contacts with other family members or significant others in clients life; telephone support to clients or collaterals; social support services for locating, developing, or providing care services; or treatment planning session. Works with Battelle House Manager to determine appropriate referrals and admissions to Battelle House and provide support and clinical guidance to Crisis Support staff when needed.
CLINICAL RECORD-KEEPING: Initiates and maintains, in a timely and thorough manner, the wide variety of record keeping and administrative documentation required to account for our services to clients. Such work includes, but is not limited to, client specific assessments, case services and progress notes, time sheets, schedules, billing reports to third party payors, and assigned periodic reports. The Program Manager -Emergency Services will ensure that all Emergency Clinician documentation is completed in a thorough and timely manner and in accordance with internal processes and procedures as well as the Mental Health Provider Manual written and mandated by the Vermont Department of Mental Health (DMH).
ADMINISTRATIVE, AGENCY, AND CLINICAL TEAM MEETINGS: Attends and actively participates in the necessary coordinative, administrative, and clinical meetings designed to inform, problem solve, and coordinate services and programs. The Program Manager -Emergency Services will evaluate, maintain, and create departmental processes and procedures as needed and in compliance with internal and DMH regulations.
REQUIRED QUALIFICATIONS: Masters degree in Social Work, Psychology, Rehabilitation Counseling, or related field and two years related work experience is preferred. Professional clinical license in field of specialty also preferred. Relevant experience and enrollment in a licensure program will be considered in lieu of current licensure.
Qualified Mental Health Professional Certification must be obtained within 1 year of start date.
Valid Driver's License
AGE COMPETENCIES: PATIENT POPULATION AGE(S) SERVED
____ Neonate/Infant: Birth to 1 year X Adult: 19 years through 64 years
X Children: 1 year through 12 years X Geriatric: 65 years and older
X Adolescents: 13 years through 18 years
