SHIFT LEADER -Store 194 - Comprehensive Customer Service Training Program (Apply in minutes)

Position

• Title :
• Shift Leader
• Reports to :
• Store Manager
• Schedule :
• Full Time (37-40 hours per week); may work 1st, 2nd or 3rd shift
• Pay Range :
• 13.50hr - $15.25hr
• Position Description :
• The primary responsibility of a Shift Leader atUnited Dairy Farmers is to provide outstanding service to every Guest byfollowing the five phases of The Hi Five Guest Experience (Invited, Welcomed,Well-Served, Respected, Fulfilled), both personally and, in the absence of ahigher-level manager, through other associates on duty during his or hershift. The Shift Leader is responsible for following company policy to ensurethe safe and efficient operation of his or her shift as well as carrying outhis or her job in an honest and ethical manner, complying with all laws andregulations, and all company policies and requirements. Shift Leaders must belegally qualified under applicable state laws to conduct all salestransactions including alcohol and tobacco sales.
• Essential Functions :
• Overall Guest Services : Provide the signature UDF Hi Five Guest Experience;greet Guests with a warm, authentic hello, ensure store is prepared and readyfor Guests at all times, anticipate needs of Guests and provide assistance toensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services : Preparation of shakesmalts, cupscones of icecreamyogurt, sundaes, sodas and hand-packed containers.
• Efficient Operation of Point of Sale System and Gas Console : Properlyauthorizing and control gas sales, accurately register all transactions,handling coinscurrencycheckscredit card transactionscouponsfood stampsand making change.
• Stocking Merchandise : Keep shelves, displays, milk box and freezers filledand faced, ensure dip cabinet is filled and appears presentable to our Guests;ensure coffee pots and ice dispensers are full, ensure the proper rotation ofstock and check for out of code dates.
• Security : Maintain awareness of all Guests in the storeon the lot tominimize shop-lifting and gas drive-offs, control cash levels in the registerby using proper drop procedures, doing vendor log-in and following all stepsin the TobaccoAlcohol Management and RobberyViolence Deterrence programs.
• Maintenance : Ensure the store and parking lot are kept in a safe, clean andorganized condition; keep store equipment clean; monitor product andrefrigeration equipment temperatures.
• Reporting : Accurate completion of time records and the Customer FirstDocument.
• Other duties as assigned by Management
• Minimum Requirements :
• Ability to speak, hear and understand spoken English well enough tocommunicate effectively with customers.
• Ability to see well enough to operate store equipment, including POSterminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and tooperate all store equipment.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons andfood stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough tocomplete required records.
• Ability to move merchandise from storage to shelvesdisplaysfreezersmilkbox and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as –30 degreesFahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as 33 degreesFahrenheit for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dipcabinet, the top of which is 3 feet above the floor.Notice : The lists of ESSENTIAL FUNCTIONS and MINIMUM REQUIREMENTS for this positionare not exhaustive but are believed to be accurate at the time of publication.Management reserves the right to revise this job description at any timewithout notice and to require that other tasks be performed when necessary(for example in response to emergencies, changes in personnel, changes inworkload or technical developments).

Salary : $14 - $15