What are the responsibilities and job description for the Front Desk Associate position at United Defense Tactical?
About the Role:
As a Member Services Associate at United Defense Tactical, you will play a critical role in providing exceptional customer service to our clients. Your primary responsibility will be to greet and direct customers to the appropriate department or person, while also managing phone calls and emails in a timely and professional manner.
Main Responsibilities:
- Greet and welcome customers as they arrive at the front desk and direct them to the appropriate department or person.
- Answer and manage phone calls and emails in a timely and professional manner.
- Manage the front desk area, including keeping it organized, clean, and well-stocked.
- Process customer inquiries, complaints, and requests, and escalate issues as needed to the appropriate department or person.
- Check-in and check-out customers, ensuring accuracy of reservations and billing information.
- Maintain customer records and update the company's database with relevant information.
- Coordinate with other departments to ensure customer needs are met and issues are resolved.
- Perform general administrative tasks, such as photocopying, scanning, and filing.
- Adhere to company policies and procedures, and maintain a high level of professionalism at all times.
Benefits:
- Employee discount.
- Flexible schedule.
- Referral program.