What are the responsibilities and job description for the Membership Services Coordinator position at United Defense Tactical?
About the Company:
United Defense Tactical is a leading provider of services to our community. Our mission is to deliver exceptional customer service to our clients, while also maintaining a high level of professionalism and integrity.
Main Responsibilities:
- Greet and welcome customers as they arrive at the front desk and direct them to the appropriate department or person.
- Answer and manage phone calls and emails in a timely and professional manner.
- Manage the front desk area, including keeping it organized, clean, and well-stocked.
- Process customer inquiries, complaints, and requests, and escalate issues as needed to the appropriate department or person.
- Check-in and check-out customers, ensuring accuracy of reservations and billing information.
- Maintain customer records and update the company's database with relevant information.
- Coordinate with other departments to ensure customer needs are met and issues are resolved.
- Perform general administrative tasks, such as photocopying, scanning, and filing.
- Adhere to company policies and procedures, and maintain a high level of professionalism at all times.
Requirements:
- High school diploma or equivalent.
- 1-2 years of experience in customer service or receptionist role preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and managers.
- Ability to multitask and manage priorities in a fast-paced environment.
- Proficiency in using office equipment, such as a computer, printer, and scanner.
- Familiarity with basic office software, such as Microsoft Office and Google Suite.
- Strong attention to detail and ability to maintain accuracy in data entry and record keeping.
- Ability to work independently and as part of a team.
- Availability to work flexible hours, including evenings, weekends, and holidays.
