What are the responsibilities and job description for the Accounts Receivable/Customer Service Manager position at United Distributors?

Description

About United

United is the largest beverage alcohol wholesaler in both Georgia and Alabama. With two members of the fourth generation of the Hertz family involved in leadership roles, United is one of the 2-3% of family businesses that are able to successfully transition beyond the third generation. The Hertz family remains focused on growth, leveraging its most distinct market advantages in order to maintain its upward momentum. Its talented and innovative team of sales representatives and brand builders has the unique ability to recognize synergies between all three categories of alcohol, making it possible for United to grow its product portfolio and business successfully in Georgia and beyond.

Want to get in on the fun…We’d love to have you!

The Customer Service Manager ensures effective and efficient operation of the Customer Service Department, including supporting our customers, sales associates, and delivery associates with any customer-oriented needs. This position oversees the handling of customer payments, licenses, credits, and pricing, while also supporting the Customer Service Representatives.

Qualifications

Must be 21 years or older
Bachelor’s degree or Associate’s degree from an accredited college or university; or High School Diploma or GED plus three (3) or more years related experience in business or related field
5 years of customer service / AR experience.
3 years of experience in a leadership / supervisory role
Effective communication skills

Responsibilities

Act as an escalation point to answer phone calls from customers, sales associates, and delivery associates and provide support

Oversee FINTECH and other electronic payments to ensure payments are processed in a timely and accurate manner

Enter Fintech data into Encompass

Oversee set up of new customers and update of customer licenses in Encompass

Apply credits to customer’s accounts

Investigate pricing issues and make corrections

Bill sample requests

Process customer checks

Processes billing for monthly transfer charges

Handle returned check payments

Bill glassware requests

Complete occasional billing of sales orders

Manage and mentor the CS team, fostering a culture of accountability, collaboration, and continuous improvement.

Identify training needs and provide development opportunities to build team expertise.

Perform other duties as assigned

Competencies

Problem Solving

Professionalism

Relationships

Self Awareness

Conflict Management

Communication

Critical Thinking

Collaboration

Positive Attitude

Working As a Team

Flexibility / Multi-Tasking

Willingness to Learn

Critical Skills

Time Management

Proficient in Microsoft Office and other United technology

Proficient in the use of a calculator

Working knowledge of copiers, scanners, fax, and other office machines and equipment

Working Conditions

Normal office environment

Maintains a clean work environment by keeping desk and work area neat and clean

Physical Requirements and Essential Functions

Regular, reliable attendance required

Able to talk, hear and use telephone

Able to sit for extended periods

Able to use hands and fingers and use computer for extended periods

Specific vision abilities that include close vision

Able to occasionally lift supplies or materials (3-5 lbs or less)

Attention Applicants : If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact or call 800-381-9947 for assistance with an accommodation.

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Accounts Receivable/Customer Service Manager

What are the responsibilities and job description for the Accounts Receivable/Customer Service Manager position at United Distributors?

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