What are the responsibilities and job description for the Counter Sales Representative position at United Electric Supply?
Counter Sales Representative
Who We Are
United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a major supplier of electrical products, and advanced services for the construction and industrial markets. They offer a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical and energy solutions. With over 300 employees, United is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, and Virginia.
Position Summary
We are seeking a customer-focused and detail-oriented Counter Sales Representative to join our team. In this role, you will be the first point of contact for customers, assisting with product inquiries, in-person order processing, and providing expert product advice. Strong communication skills and the ability to build customer relationships are essential for success. This position also involves maintaining a clean, organized counter area, managing inventory levels, and supporting the overall goals of the sales team.
Position Responsibilities
- Verify shipment of goods received from branch transfers and packing slips.
- Organize and stock warehouse shelves with incoming materials and supplies.
- Maintain clean, orderly, and safe stock area.
- Participate in the Cycle Counting efforts at the branch.
- Provide insightful, accurate, detailed information to our customers questions or problems. Always greet customers at the sales counter or through incoming telephone calls.
- Responsible for pricing, recommending, and selling appropriate products to our customers as well as quoting jobs and bids on material.
- Efficiently collect requested material from the shelves, ensuring it correctly aligns with the customer’s application and order.
- Assist with pulling materials for transfers to other branches, phone orders, and orders to be delivered when needed or requested.
- Ensure the counter area is kept clean, orderly and safe.
- Solve customer problems tactfully and promptly.
- Awareness of all new product information and promotions through vendor – and company-sponsored Lunch and Learns, upon availability.
- Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.
- Work closely with all internal departments, combining individual efforts to better serve the customer.
This is a Safety Sensitive Position
- May be required to operate powered industrial trucks.
- Must be able to lift 50 lbs. several times a day, bend, twist, and climb.
- Adhere to all United Electric health, safety, and environmental policies.
- Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.
- Complete an accident/Incident report for any safety and/or health infractions that occur or witnessed.
Commitment to Safety
- Adhere to all United Electric health, safety, and environmental policies.
- Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.
- Complete an accident/Incident report for any safety and/or health infractions that occurs or are witnessed.
- Support all United Electric health, safety, and environmental policies for all employees within your branch.
Qualifications:
- Excellent interpersonal and communication skills – both written and verbal.
- Ability to effectively handle multiple tasks and collaborate within a multi-functional team.
- Detail oriented, organized, consistent and tenacious.
- A team player – work together with others to accomplish common goals of company.
- Organized with strong time management skills.
- Ability to learn our ERP system.
- Industry product knowledge beneficial.
- Self-motivated and self-starter.
- Minimum High School Diploma.
- Customer Service Training/Experience is preferred
Compensation & Benefits
- Health, Dental, and Vision Insurance
- Disability Insurance and Life Insurance
- 401(K) and Stock Ownership
- Paid Vacation and holidays
- Educational Benefits
- Wellness Programs
- Work/Life Balance
- Eligible for Commission
We are an equal employment opportunity employer.
