What are the responsibilities and job description for the Inside Sales Representative position at United Electric Supply?
Inside Sales Representative
Who We Are
United Electric Supply Co. Inc. is a nationally recognized, 100% employee-owned company that is a major supplier of electrical products, and advanced services for the construction and industrial markets. They offer a full range of electrical products and services with concentrations in industrial automation, building automation, lighting, wire/cable/conduit, distribution and control, data communications, electro-mechanical and energy solutions. With over 300 employees, United is headquartered in New Castle, Delaware with locations throughout Delaware, Pennsylvania, Maryland, New Jersey, and Virginia.
Position Summary
Engage with our valued customer base, going above and beyond to meet their needs through exceptional service and comprehensive product information. By cultivating strong relationships and understanding their requirements, you will drive the successful sale of our products and services. Moreover, your effective communication with various internal departments will ensure accurate information regarding product details, pricing, and timely delivery, guaranteeing a seamless experience for our customers.
Position Responsibilities
- Sell to customers over the telephone and digitally, discussing with them their specific requirements, product information, pricing, and timeframes for product delivery.
- Perform ECLIPSE sales system order entry.
- Communicate to the customer technical information received from within the company or manufacturer. Including long lead times or ship delays.
- Arrange with vendors to source materials and prices needed by the customer that are not common stock to United Electric.
- Solve customer problems including but not limited to lost shipments, damaged items, returns, emergency needs, and billing issues.
- Collaborate with expeditors and other internal departments to ensure prompt, accurate delivery.
- Continuous learning of product and industry knowledge enabling better communication and greater sales with the customer.
- Proactively alert customers of sales and special promotions to generate additional sales.
- Maintain Weekly Open Order Report, Customer Calling Queue and other customer files as needed.
- Follow up on open quotes and provide feedback to pricing or product groups.
- Keep up to date on all ECLIPSE trackers, addressed in under a day.
- Process Credit Card Sales according to company policies as needed.
- Communicate with Outside Sales Representatives and the Pricing Department to change customer pricing in ECLIPSE if necessary. Keep price overrides to a minimum.
- Meet or exceed sales budget by proactively seeking new business and participating in selling programs and promotions.
- Work closely with all internal departments, combining individual efforts to better serve the customer.
- Perform other duties as obvious or assigned.
Commitment to Safety
- Adhere to all United Electric health, safety, and environmental policies.
- Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.
- Complete an accident/Incident report for any safety and/or health infractions that occurs or are witnessed.
- Support all United Electric health, safety, and environmental policies for all employees within your branch.
Qualifications
- Working knowledge of United Electrics Computer System
- 2-3 years counter sales experience preferred
- Microsoft suite proficiency
- Minimum High School Diploma: Associates Degree or equivalent education preferred
- Business Acumen
- Organizational and time management
- Customer/client focused
Compensation & Benefits
- Health, Dental, and Vision Insurance
- Disability Insurance and Life Insurance
- 401(K) and Stock Ownership
- Paid Vacation and holidays
- Educational Benefits
- Wellness Programs
- Work/Life Balance
- Eligible for Commission
We are an equal employment opportunity employer.
