Patient Experience Facilitator

Key Responsibilities

• Coordinate Care: Schedule patient recertifications, manage MD orders, and align care periods with Case Managers using Axxess software.
• Staffing: Fill patient care hours, manage PRN caregiver availability, and handle unassigned shifts.
• Documentation: Maintain accurate records in Axxess, manage missed visits, and follow up on visits that have not started.
• Orientation: Orient new staff to patients and ensure staff availability is up-to-date.
• Confidentiality: Ensure all records are kept confidential per HIPAA and Privacy Act regulations.

Preferred Qualifications:

• High school diploma or equivalent.
• Experience in office management or a similar role, preferably in healthcare.
• Strong communication, organizational, and time-management skills.
• Proficiency in Microsoft Office Suite.