What are the responsibilities and job description for the Patient Services Coordinator position at United Energy Workers Healthcare?
About Us
We are a compassionate organization founded by the grandchildren of a former Department of Energy worker. Our mission is to enhance the quality of life for our clients through dedicated, high-quality service.
Position Summary
The Patient Services Coordinator oversees and coordinates clinician care for patients, ensuring effective scheduling and operational efficiency. This role requires strong organizational skills, effective communication, and proficiency in Axxess.
Essential Duties and Responsibilities
- Coordinate Care: Schedule patient recertifications, manage MD orders, and align care periods with Case Managers using Axxess.
- Staffing: Fill patient care hours, manage PRN caregiver availability, and handle unassigned shifts.
- Documentation: Maintain accurate records in Axxess, manage missed visits, and follow up on visits that have not started.
- Orientations: Orient new staff to patients and ensure staff availability is up-to-date.
- Confidentiality: Ensure all records are kept confidential per HIPAA and Privacy Act regulations.
- Additional Tasks: Perform other duties as assigned and provide 24/7 staffing assistance as needed.
Preferred Qualifications
- High school diploma or equivalent.
- Experience in office management or a similar role, preferably in healthcare.
- Strong communication, organizational, and time-management skills.
- Proficiency in Microsoft Office Suite.
Requirements
- Pass a criminal background check and drug screen.
Job Details
- Job Type: Full-time.
- Benefits: 401(k), 401(k) matching, dental insurance, health insurance, life insurance, paid time off, vision insurance.
- Schedule: 8 hour shift, Monday to Friday.
Experience
- Customer service experience: 1 year (required).
Location
Espanola, NM 87532 (required). Work location: In person.
