What are the responsibilities and job description for the Customer Service Representative position at United Engines?
Marine Systems, Inc. is hiring a Customer Service Representative / Counter Salesperson in our New Iberia, LA location. 70562
- Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
- Ascertains and verifies credit rating of customer and applies to quotation or order.
- Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.
- Computes price, discount, and shipping charges as required.
- Initiates purchase requisitions.
- Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.
- Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
- Follows up on orders to ensure delivery by specified dates.
- Recommends type of packing or labeling needed on order.
- Resolves customer complaints within limits of authority.
- Enters ordered parts on sales orders and prints pick tickets for such parts.
- May require forklift training.
- Other duties as assigned.
- Develop relationships with coworkers to better understand the processes and culture that affect safety.
- Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.
- Thoroughly knowledgeable of Safe Work Policy.
- High School or better.
- Less than 3 years In the field or related area
- Ability to read technical manuals
- Ability to interpret exploded diagrams of mechanical assemblies
- Ability to troubleshoot and identify complex mechanical problems
- Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
- Knowledge of Microsoft Office and Oracle
