What are the responsibilities and job description for the Service Supervisor position at United Family Services Inc?
Summary :
The Service Supervisor is first and foremost responsible for guest relations and satisfaction. He / She is responsible for helping to ensure the front end is operating at maximum efficiency. He / she is responsible for assisting the Service Operations Manager and Service Operations Assistant Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.
Key Responsibilities :
- When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
- Assist in managing all Service Counter functions
- Responsible for supervising and ensuring proper checking and bagging techniques are being used
- Make sure all guests are being taken care of when they enter and when they leave the premises
- Help with the Service Counter : Money Gram, Utility Payments, Money Orders, Select A Seat, etc.
- During peak business times, the service supervisor will be responsible for ensuring that guests are being taken care of in a quick manner by being on the front end and filling in where needed
- Help manage front end flowchart to ensure team members are sent on breaks at the appropriate time and ensure they are sent home on time
- Make sure that front end team members keep busy at all times
- Assist in cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
- Assist with overall guest and team member safety
- Performs other duties as requested or required by management
Key Requirements :
