What are the responsibilities and job description for the STARBUCKS MGR position at United Family?
Summary :
The Starbucks Manager ensures success by leading a team to create and maintain the Starbucks experience for our guests and team members. He / She is required to regularly and customarily exercise discretion in managing the overall operation of the location. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring guest satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. He / She is responsible for modeling and acting in accordance with Starbucks and The United Family guiding principles.
Key Responsibilities :
- When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
- Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
- Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
- Plan, identify, communicate, and delegate appropriate responsibilities and practices to team members to ensure smooth flow of operations
- Constantly review location environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
- Utilize existing tools to identify and prioritize communications and regularly use discretion to filter communications to the store team; communicate clearly, concisely and accurately in order to ensure effective store operations
- Utilize and demonstrate effective management principles and practices to create and maintain a successful store team resulting in an environment where guests are valued and respected
- Ensure team members and partners adhere to legal and operational compliance requirements
- Perform other duties as requested or required by management
Key Requirements :
