Consumer Loan Operations Processor

GENERAL SUMMARY (What is done and why)

The Consumer Loan Operations Processor is responsible for the administration and support functions of the Credit Unions lien placement, collateral insurance, borrower protection benefits, credit reporting disputes, skip payment, consumer collateral release, and vehicle total loss services. This individual is responsible for completing all related duties to ensure proper servicing of these processes in accordance to internal guidelines and compliance requirements. The Consumer Loan Operations Processor must possess expert knowledge of these processes and provide related support to our front-line team.

ESSENTIAL FUNCTIONS, IN PRIORITY ORDER (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)

• Responsible for the effective and timely performance of all support functions related to lien placement, collateral insurance, borrower protection benefits, credit reporting disputes, skip payment, consumer collateral release, and vehicle total loss services. Time: 60%
• Evaluate department processes, procedures and recommend improvements as needed. Time: 20%
• Assumes responsibility for establishing and maintaining effective communication, coordination and working relations with Credit Union members, personnel and vendors. Time: 10%
• Provide backup to all functional areas of Operations. Time: 5%
• Maintain a working knowledge of all Credit Union products and services. Time: 5%

EDUCATION (Minimum education required to perform the duties of this position)

• High school diploma or equivalent required.

EXPERIENCE (Minimum experience required to perform the duties of this position)

In addition to the education requirement:

• Minimum of one years' experience in related field.

KNOWLEDGE, SKILLS AND ABILITIES (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)

• Computer literacy including basic understanding of Word and Excel
• Detail oriented
• Excellent oral skills
• Good written communication skills
• Positive attitude

Required Competencies

• Problem Solving
• Drive for Results
• Time Management
• Dealing with Ambiguity
• Demonstrates Courage
• Interpersonal Savvy
• Customer Focus
• Integrity & Trust
• Self-Development
• Business Acumen

Mental Requirements

• Ability to work under pressure
• Proven problem-solving abilities
• Ability to analyze and evaluate information
• Ability to interpret policies, guidelines and regulations
• Ability to concentrate in a multi-task environment

Tools and Equipment Used

• All available general office equipment as needed
• All available computer software and hardware as needed

WORKING RELATIONSHIPS/CONTACTS (Positions with which incumbent has frequent contact)

• Daily, personal/written/phone contact with Credit Union staff.
• Daily, personal/written/phone contact with Credit Union managers.
• Daily, personal/written/phone contact with Credit Union members.

PHYSICAL DEMANDS (Physical effort generally associated with this position)

Work involves standing and walking for brief periods of time, but most work is done from a seated position. Must have mobility to move throughout the Credit Union as necessary. There is potential for eyestrain from reading the computer screen. Deadlines, workloads and pressure to achieve goals may cause increased stress levels.

WORKING CONDITIONS (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)

Internal - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External - Some travel may be required; however, information on environmental conditions is not available.

United Federal Credit Union has served its Members since 1949 by helping them to build a sound financial future. United is based in St. Joseph, MI, with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. United, as a not-for-profit company, takes its commitment to both Members and the community to heart by improving lives and bettering local neighborhoods through financial tools and resources. The employees who work at United, known as Team United, are rooted in their communities as friends, family, volunteers, and mentors. For more information visit www.UnitedFCU.com.

EOE/Vets/Disability