Information Technology Technical Writer

The Information Technology Technical Writer is responsible for the full lifecycle management of United Fidelity Bank’s library of technology and cybersecurity policies, procedures, and standards, from creation through finalization (including ongoing reviews/updates.) The incumbent will collaborate closely with other functional area subject matter experts (Enterprise Risk, Compliance, Audit, and Information Technology) to understand, develop, and maintain United Fidelity Bank’s technology and cybersecurity policies, procedures, and standards.

Essential Job Functions include, but are not limited to:

• Assist with presenting proposals to stakeholders for creating new policy content for governance committees.
• Responsible for aligning policies and standards to security frameworks, i.e., the NIST 2.0 Cybersecurity Framework, in support of United Fidelity Bank’s cybersecurity and risk programs.

Documenting architectural requirements for the management of technology and cyber risk.

• Provides administrative coordination across the entire lifecycle and portfolio of technology and cybersecurity policies, procedures, and standards.
• Researches, outlines, writes, and edits technology and cybersecurity content collaborating closely with various teams and departments to understand content requirements and impacts.
• Analyzes information required for the development or update of policies, standards, procedures, or process documentation to serve as a formal guide to all technology and cybersecurity measures in use at United Fidelity Bank.
• Creates and maintains technology and cybersecurity document templates which adhere to organizational standards to ensure all documentation is managed to professional standards of design and readability.
• Proofreads documents for grammatical, syntactical, and usage errors, spelling, punctuation, and adherence to standards.
• Produces articles, case studies, blogs, white papers and presentations on the latest technology and cybersecurity incidents, threats, trends, and techniques for employee consumption.
• Develops content in alternative media forms for maximum usability, with consistent voice across all documentation.
• Determines the clearest and most logical way to present information for greatest reader comprehension.
• Generates innovative ideas for technology and cybersecurity content to ensure audience engagement.
• Develops editorial processes to ensure effective proofreading and project deadline fulfilment.
• Tracks new industry information, guidelines, and best practices as they arise to keep company documentation up to date.
• Assists with preparing documents for compliance audits, cybersecurity, and vulnerability assessments, and contributing to the development of the relevant compliance programs.
• Manages tracking and logging of published technology and cybersecurity communications.
• Reviews, edits, and maintains existing documentation, which can become outdated or factually inaccurate over time.
• Gathers information from subject-matter experts and develops, organizes, and writes procedure manuals, technical specifications, and process documentation.
• Partners with cross-functional leaders and stakeholders including marketing, internal communications, etc., to ensure consistency and alignment in messaging across the organization.
• Develops and implements standardized templates for various types of documents to ensure consistency in formatting, branding, and quality.
• Other duties as assigned.

Skills and Abilities Required to Perform Essential Job Functions:

• Thorough understanding of technology frameworks, e.g. NIST 2.0, CIS, COBIT or similar.
• Understanding of the information security threat landscape and how to protect it via industry best practice policies, standards, and written guidance.
• Knowledge of cybersecurity protection and monitoring tools, risk remediation, and governance processes.
• General knowledge of security systems, e.g., firewalls, intrusion detection systems, WAF, NAC, and network communication.
• Understanding of data loss prevention, threat protection, and anti-malware tools.
• Knowledge of cloud infrastructure, virtual platforms, encryption technologies, endpoint protection, network systems such as routers, load balancers, mail transport systems and cybersecurity.
• Clear and concise written and verbal communication skills.
• Analytical, multi-tasking and critical thinking skills.
• Experience working with cross-functional leaders and stakeholders to influence policy improvements and process maturity.
• Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word).

Education, Experience and Qualifications:

• Bachelor’s degree in technical or security field, preferred.
• 4 years’ work experience in technical writing capacity.
• Experience using risk management platforms such as Audit Board, preferred.
• Security certification (CISSP, CISA, CEH), preferred.
• Banking industry experience, preferred.

Physical Requirements of Essential Job Functions:

The associate is frequently required to sit and/or stand, communicate, reach, and manipulate objects, tools or controls that are typical of an office/bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc.

Working Conditions:

• Typical office environment.
• Extended viewing of computer screens.
• Periodic travel between locations may be required.

The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.

United Fidelity Bank is proud to be an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

Please note: UFB does not accept resumes from independent recruiters or external staffing agencies for any of our openings unless we have an agreement in place, signed by the FVP of Human Resources.