What are the responsibilities and job description for the Office Manager II position at United Fidelity Bank?
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Job Summary :
The Branch Office Manager II is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. You are a key player and coach that builds and develops business relationships with new and existing customers. You will also be overseeing branch operations, directly managing associate performance, and providing guidance as needed. You are expected to drive branch performance results through strong sales performance in addition to coaching and leadership, ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.
Essential Job Functions include, but are not limited to :
- Manage the daily operations of the branch.
- Responsible for growth of the banking center by developing new deposit and loan business as well as expanding current customer relationships.
- Provide mentoring, coaching, support, and training for branch personnel and lower-level managers.
- Perform a wide variety of customer service transactions and duties.
- Manage all customer concerns promptly and professionally.
- Be proficient with our banking products and services.
- Open new accounts for consumers and business customers.
- Discuss and assist business customers with Treasury Management services.
- Originate consumer and mortgage loans.
- Cross-sell additional UFB services / products.
- Manage and track branch referral program.
- Prepare and / or manage completion of various branch reports.
- Supervise vault operations and procedures, vault audits and maintain appropriate predefined cash limits.
- Perform teller duties as needed.
- Responsible for overseeing branch schedules.
- Identify and mitigate risk including compliance, operational, financial, and reputational.
- Be a positive representative for the organization and promote CRA efforts in the community.
- Build relationships with business partners such as Realtors, builders, and business professionals as resources for referrals to aid in growth of deposits and loans.
- Meeting assigned individual and branch goals - deposit & loan growth, fee income & fee income waivers, cash levels, over / short etc.
- Perform all duties in relation to the Bank Secrecy Act under the guidance of the BSA Officer.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In accordance with the Americans with Disabilities Act, Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Skills and Abilities Required to Perform Essential Job Functions :
Education, Experience and Qualifications :
Physical Requirements of Essential Job Functions :
The associate is frequently required to sit and / or stand, communicate, reach, and manipulate objects, tools or controls that are typical of an office / bank environment. Lifting items weighting up to 10 pounds on a consistent basis. Manual dexterity and coordination are required over 80% of the work period while operating equipment such as computers, phones, calculators, etc.
Working Conditions :
The above statements are intended to describe the general nature and level of work performed by associates assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the associate classified as such. Duties and responsibilities may be added or changed as deemed appropriate by management at any time therefore, they could differ from those outlined above.
United Fidelity Bank is proud to be an Equal Opportunity / Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
Please note : UFB does not accept resumes from independent recruiters or external staffing agencies for any of our openings unless we have an agreement in place, signed by the FVP of Human Resources.
