What are the responsibilities and job description for the Video Teller position at United Financial Credit Union?
SHIFT INFORMATION: Part time hours would vary between Monday through Friday 7:00a to 7:00p and a rotational Saturday hours from 8:00a-2:00p. This is an in person position reporting to our Weiss St location in which houses our Interactive Teller Machine (ITM) department. ITM department operates all our drive thru teller machines.
GENERAL PURPOSE: The primary purpose of this position is to assist United Financial Credit Union in abiding by the company’s employee WOW initiative to uphold and adhere to the Mission Statement, Vision Statement, DEI Statement, and the Core Values. The mission to provide innovative, friendly, and quality service, United Financial Credit Union will provide long-term financial stability to our credit union, our members, and their families. Employees should strive to help our credit union achieve the strategic goals set by the Board of Directors.
POSITION PURPOSE: Perform limited transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures.
QUALIFICATIONS: Clear and concise communication skills Ability to relate to members effectively. Typing skill and computer literacy desirable with emphasis on accuracy.Comfortable on camera, keeping eye contact while maintaining a friendly and professional appearance.Ability to operate multiple monitors and software systems.Ability to work in a fast paced environment, while maintaining accuracy. Ability to multitask.Available to work flexible hours.Previous related experience and high school diploma or related degree is desired.
DUTIES & RESPONSIBILITIES:
1. Greet and welcome each members to the credit union on screen in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions.
2. Accurately process transactions of all types (deposits, withdrawals, payments, transfers, check cashing, balance inquires, and more.) In both New Solutions and Teller Now.
3. Maintain control and balancing.
4. Provide routine information concerning credit union and insurance services and maintain members’ accounts in accordance with credit union policy.
5. Recognize and act upon referral opportunities to achieve personal sales goals.
6. Promote and cross-sell any Credit Union services may offer.
7. Place hold on account for uncollected funds.
8. Balance drawer at the end of the shift and compare totaled amounts to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary.
9. Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures.
10. Perform other duties as assigned.
Job Type: Part-time
Pay: $13.50 - $15.50 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
- Referral program
Schedule:
- Day shift
- Weekends as needed
Work Location: In person
Salary : $14 - $16
