Community Associate

About United Flexible Offices

UFO is a leading and proud Regus™ franchisee, that empowers entrepreneurs and businesses to thrive by providing exceptional and flexible workspaces, cutting-edge technology, and essential business services that drive productivity and foster collaboration. We simultaneously demonstrate a model for successful Regus franchise operations. Our entrepreneurial spirit and personalized approach distinguish UFO. We are relentlessly committed to building meaningful connections, offering unwavering support, and delivering a personalized experience that makes every client feel valued and empowered within their community.

The opportunity

You’ll be responsible for the smooth running of your office center. You’ll engage with your team to create a great working environment to ensure customer satisfaction and retention.

A typical day for a Community Associate

You start the day with a quick review of the daily report, to plan the day and make sure everyone’s prepared.

With one eye always on reception, you see members turning up and the first meeting room guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their Wi-Fi connections and screen sharing app for their presentation.

Later you have a meeting to learn more about a new client and get to understand his business needs. You think about the other businesses in the center and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.

It’s time for a quick coffee break, relax and enjoy a few minutes to yourself.

A large company is taking a whole floor of the center and is moving in next week. You run through the move in detail with your Community Manager, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.

Shortly before your lunch break, a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the center, explaining all the benefits of a membership. You are then off to lunch.

Later in the afternoon you review billing to ensure all customers are current and walk the space to ensure everything is show ready for a tour in the morning. You notice a few light bulbs out in the café and put a ticket in the service portal for replacement. You take a few pictures of your show offices and post sales ads for your vacant office.

You’ve earned yourself another quick coffee break, relax and enjoy a few minutes to yourself.

Before heading out you review paid time off requests for next month to ensure you have appropriate coverage and prepare for a 1:1 coaching conversation with one of your team members the next day. You do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.

About you

We’re looking for someone who has the experience and aptitude to manage a smooth-running operation. You’ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and stay motivated and focused on service excellence. You also need to be:

• A good communicator, used to dealing with customers – ideally in the hospitality, hotel, or events industry with 3 years of strong customer service & escalation handling experience
• Comfortable with providing sales support
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast-changing situations
• Experience and confidence using MS Office, CRMs and other basic IT equipment
• Legally eligible to work in the Country you are applying within and at least 18 years old

What does the job involve?

· Support company KPIs: Self-Generated Leads, Customer Surveys, Retention, Occupancy, Revenue, Credits/Waives, Bad Debt, Center Readiness/Standards

· Execute calendar of business changes/training/communications (i.e. processes, procedures, products, services, initiatives)

· Manage the renewal process and strategy to meet/exceed retention targets and renewal increase targets.

· Ensure compliance with the collections process, minimizing any bad debt.

· Monitor and control purchase requirements/spending habits of the center.

• Handle client concerns, addressing issues promptly and professionally to ensure a seamless client experience.
• De-escalate conflicts, making sure every client feels heard, valued, and supported.

What makes a great Community Associate?

· Achievement – Highly competitive, driven to achieve and exceed specific goals

· Enthusiastic – Always displays a positive demeanor

· Resilient – Enjoys challenges and adapts to change; consistently demonstrates energy and passion

· Influential – Confident and approachable; delivers results by building strong relationships

· Pride – Pays attention to detail; takes responsibility for maintaining high standard

· Motivated – Takes ownership and acts decisively to solve problems and deliver results

· Problem Solver - confidently manage escalations, assessing situations calmly, resolving issues when possible, and escalating when needed.

What does success look like?

· Centers are full

· The revenue targets are being achieved

· Customers are happy

What we offer

On top of a competitive total compensation package, you’ll enjoy:

• Work life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 Paid Company Holidays per calendar year (in addition to your PTO accrual)
• Competitive 401K Program, with a Company match
• A bright and inspiring work environment

Training and development opportunities aligned with great career path opport

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 30 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• Day shift

Work Location: In person

Salary : $20