What are the responsibilities and job description for the Service Technician position at United Flow Technologies?
Municipal Valve & Equipment Company, Inc. (MVE) is a leading manufacturers’ representative firm who sells and services water and wastewater treatment equipment, valves, and actuators to the waterworks industry in Texas, Oklahoma, Alabama, Louisiana, Mississippi and the Florida panhandle. We pride ourselves on providing service to our customers even after a job is finished – always keeping in mind our mission to take care of the customer first.
The Field Service Technician role will support Municipal Valve & Equipment and various related product and service lines. The Field Service Technician provides customers with technical assistance, consulting services, quotes jobs, provides training, and acts as liaison between customers and the Company sales team.
This position will mainly cover Texas, this role requires travel to customers site locations within the coverage area as well as when necessary to travel to potentially other areas in the Oklahoma/ Louisiana regions.
\n- Analyzes, reviews, and inspection of findings to determine source of problem, and recommends repair, replacement, or other corrective actions
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
- Provide start-up/commissioning services or other training to customer
- Quote jobs when applicable
- Capable of performing mechanical, electrical, and hydraulic service on valve products and perform adjustments and making evaluations relating to function on vendor manufactured actuators, accessories, and control systems
- The position also assists management in sales, field service and warranty issues
- Travel 50% of the time within Texas, Oklahoma, and Louisiana
- At least 2 years of relevant experience
- Must have a strong technical background, including mechanical, electrical, and hydraulics knowledge
- Ability to professionally communicate technical issues with customers with varying degrees of technical expertise
- Ability to document all processes related to start-ups, troubleshooting, and repairs completed for future internal and/or external customer review
- Proven ability to initiate and maintain strong working relationships with internal and external customers. (Ex. Working with Company Engineering and Sales team to ensure all customer contacts are knowledgeable of customer activity)
- Must have good technical aptitude & be able to read and interpret drawings
- Attention to detail, good organizational skills, and accuracy is a must have; ability to analyze information, good problem-solving skills
- Technical degree from a two or four year technical school is a plus
